Collections & Loan Servicing Agent (15032)
3 weeks ago
Are you looking for a rewarding career? If so, take a leap now towards this fantastic opportunity to join a global business with amazing people
**MAKING LIVES BETTER, ONE CONNECTION AT A TIME**
For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock
**This is a hybrid position and requires you to work onsite from our Barrie office. 100% work-from-home is not available for this position.**
**WHAT'S IN IT FOR YOU?**
- Salary starting at $16.55/ hour
- Health & Dental Benefits are available after an initial waiting period
- An amazing work culture where you can learn and grow
- State of the Art office with large windows embracing natural light and beautiful views of Lake Simcoe
- Free coffee and tea
- Onsite Massage Therapist
- Onsite gym with Peloton bike and high-end equipment
- Onsite cosmetic technician for hair and nail services
**PURPOSE OF THE POSITION**:
As a **Collections & Loan Servicing Representative**, you will perform recovery efforts to minimize losses on accounts that are identified as being delinquent. In addition, you may be responsible for general customer service questions including daily interest accrual, pay dates, and due date changes requests. In this role, customer accounts will be assigned to you monthly. Through the use of both an auto dialer and manual dialing to contact and negotiate with customers, review account status/information thoroughly, and find the best solution for the customer. You will be responsible to take necessary follow up actions until the customer issues are fully resolved.
**RESPONSIBILITIES**
- Engage with customers on all inbound/outbound calls, and other channels of communication applicable and/ or supports to update customer’s account information
- Works with customer in an effort to satisfy any deficient balances. Reviews, monitors, and engages with a high volume of customers per day.
- Negotiate payment terms/arrangements if applicable
- Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties.
- Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes.
- Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work.
- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
- Notifies management of accounts needing additional attention.
- Ensures compliance with client policies, procedures, safety, state and federal laws, regulations, and standards.
- Champion company core values and other company programs
- Other duties as assigned.
**REQUIRED EXPERIENCE/QUALIFICATIONS**
- Previous experience in a collections or call center position is desirable
- Experience in the finance or credit industry a plus
- Ability to lead and control calls with customer
- Proficiency in Microsoft Suites including Outlook, Teams, Word and Excel is required
- Proven analytical & problem-solving skills is required, as well as the ability to utilize appropriate analysis, judgment, and logic
- Excellent written and verbal communication skills are required
**ARE YOU A GOSLING? LET’S FIND OUT**
- At Bill Gosling Outsourcing, we live by our 5 core values If these resonate with you continue reading and join our team_
- _Never Satisfied - Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome. _
- _Able to Grow, Eager - In order to get better, you must crave to learn continually. You have a desire to always be learning, growing personally and professionally. _
- _Make Others Better - Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself. _
- _Creativity and Innovation - Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes._
- _Have Fun, Energetic - We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family. _
**WHERE ARE WE**
55 Mulcaster St.
Barrie, ON L4M 3M3
We have offices across the Globe - North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information
**C
-
Collections & Loan Servicing Agent (15032)
4 weeks ago
Barrie, Canada Bill Gosling Outsourcing Full timeAmazing organizations don't just happen! We are currently hiring **Collections & Loan Servicing Representative **to add to our Team. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. - Full-Time Opportunities - Hybrid work environment...
-
Collections & Loan Servicing Agent (15032)
2 weeks ago
Barrie, Canada Bill Gosling Outsourcing Full timeAmazing organizations don't just happen! We are currently hiring **Collections & Loan Servicing Representative **to add to our Team. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. - Full-Time Opportunities - Hybrid work environment...
-
Collections & Loan Servicing Agent (15032)
2 weeks ago
Barrie, Ontario, Canada Bill Gosling Outsourcing Full timeAmazing organizations don't just happenWe are currently hiring Collections & Loan Servicing Representative to add to our Team.Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. Full-Time Opportunities Hybrid work environment (minimum of...
-
Collections & Loan Servicing Agent (15032)
7 days ago
Barrie, Canada Bill Gosling Outsourcing Full timeAmazing opportunities don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. Full Time Opportunities Hybrid work environment (minimum of 3 days from...
-
Customer Service Executive
4 weeks ago
Barrie, Canada Loan Shop Barrie Full timeWe are looking for a Customer Service representative with a background in Finance/Banking. Experience in Payday Loans, Check Cashing, Gold buying will be an asset but not mandatory as training will be provided. - **Languages** : English is mandatory & Hindi/Punjabi will be an asset - **Wages** : Based on experience - **International students studying &...
-
Collections Agent
2 weeks ago
Barrie, Canada NorthLake Financial Corp Full time**ABOUT THIS CAREER OPPORTUNITY** Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **WHY WORK FOR US?** Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance...
-
Collections Agent
3 weeks ago
Barrie, Canada NorthLake Financial Corp Full time**ABOUT THIS CAREER OPPORTUNITY** Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **WHY WORK FOR US?** Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance...
-
Collections Agent
3 weeks ago
Barrie, Canada NorthLake Financial Corp Full time**ABOUT THIS CAREER OPPORTUNITY** Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **WHY WORK FOR US?** Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance...
-
Collections Agent
3 days ago
Barrie, Canada NorthLake Financial Corp Full time**ABOUT THIS CAREER OPPORTUNITY** Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **WHY WORK FOR US?** Northlake understands the needs of its employees. While working for us you will experience a work atmosphere like no other....
-
Collections Agent
2 weeks ago
Barrie, Ontario, Canada NorthLake Financial Corp Full timeABOUT THIS CAREER OPPORTUNITYNorthlake Financial team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.WHY WORK FOR US?Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a...
-
Bilingual Collections Agent
3 weeks ago
Barrie, Canada NorthLake Financial Corp Full time**About Northlake Financial Corp.** Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **Why Work for us?** Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance...
-
Collections Agent
1 month ago
Barrie, Ontario, Canada NorthLake Financial Corp Full timeSalary: Starting at $38K Annually - Competitive Salary w/ BenefitsABOUT THIS CAREER OPPORTUNITYNorthlake Financial team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.WHY WORK FOR US?Northlake understands the needs of its employees. Northlake Financial is...
-
Collections Agent
2 weeks ago
Barrie, Ontario, Canada NorthLake Financial Corp Full timeSalary: Starting at $38K Annually - Competitive Salary w/ BenefitsABOUT THIS CAREER OPPORTUNITYNorthlake Financial team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.WHY WORK FOR US?Northlake understands the needs of its employees. Northlake Financial is...
-
Collections Agent
4 weeks ago
Barrie, Ontario, Canada NorthLake Financial Corp Full timeSalary: Starting at $38K Annually - Competitive Salary w/ BenefitsABOUT THIS CAREER OPPORTUNITYNorthlake Financial team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.WHY WORK FOR US?Northlake understands the needs of its employees. Northlake Financial is...
-
Collections Agent
2 weeks ago
Barrie, Ontario, Canada Northlake Financial ULC Full timeABOUT THIS CAREER OPPORTUNITY Northlake Financial team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. WHY WORK FOR US? Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry...
-
Collections Agent
4 weeks ago
Barrie, Canada NorthLake Financial Corp Full timeSalary: Starting at $38K Annually - Competitive Salary w/ BenefitsABOUT THIS CAREER OPPORTUNITYNorthlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.WHY WORK FOR US?Northlake understands the needs of its employees. Northlake Financial is...
-
Bilingual Collections Agent
2 weeks ago
Barrie, Ontario, Canada Northlake Financial ULC Full timeAbout Northlake Financial Corp. Northlake Financial team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. Why Work for us? Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry...
-
Collections Agent
3 days ago
Barrie, Canada NorthLake Financial Corp Full timeSalary: Competititive Salary w/ Benefits **ABOUT THIS CAREER OPPORTUNITY** Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **WHY WORK FOR US?** Northlake understands the needs of its employees. Northlake Financial is...
-
Barrie, Canada Bill Gosling Outsourcing Full timeAmazing organizations don't just happen! Vision, strategy, and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. - Full-Time Opportunities - Hybrid work environment - All equipment will be...
-
Barrie, Canada Bill Gosling Outsourcing Full timeAmazing organizations don't just happen! Vision, strategy, and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. - Full-Time Opportunities - Hybrid work environment (minimum of 1-2 days per...
