Collections & Loan Servicing Agent (15032)

6 days ago

Barrie, Canada Bill Gosling Outsourcing Full time

Amazing opportunities don't just happen

Vision, strategy and innovation come to life through execution.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

Full Time Opportunities

Hybrid work environment (minimum of 3 days from office)

State of the Art Office

All equipment will be provided by us

**First month of Training will be conducted onsite from our Barrie office

We are currently hiring to add to our Team.

As aCollections & Loan Servicing Representative, you will perform recovery efforts to minimize losses on accounts that are identified as being delinquent. In addition, you may be responsible for general customer service questions including daily interest accrual, pay dates, and due date changes requests. In this role, customer accounts will be assigned to you monthly. Through the use of both an auto dialer and manual dialing to contact and negotiate with customers, review account status/information thoroughly, and find the best solution for the customer. You will be responsible to take necessary follow up actions until the customer issues are fully resolved.

**WHAT WILL YOU DO?**
- _Engage with customers on all inbound/outbound calls, and other channels of communication applicable and/ or supports to update customer’s account information_
- W_orks with customer in an effort to satisfy any deficient balances. Reviews, monitors, and engages with a high volume of customers per day. _
- _Negotiate payment terms/arrangements if applicable_
- _Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties. _
- _Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes. _
- _Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work. _
- _Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department._
- _Notifies management of accounts needing additional attention. _
- E_nsures compliance with client policies, procedures, safety, state and federal laws, regulations, and standards. _
- _Champion company core values and other company programs _
- O_ther duties as assigned._

**ABOUT YOU**
- _Previous experience in a Collections role is preferred _
- _Experience in the finance or credit industry a plus_
- _Database skills a plus._
- _Proficiency in Microsoft Suites including Outlook, Teams, Word and Excel is required_
- _Proven analytical & problem-solving skills is required, as well as the ability to utilize appropriate analysis, judgment, and logic_
- _Excellent written and verbal communication skills are required_

**WHY WORK WITH US**
- $16.55/hour, plus bonus potential
- Health & Dental Benefits are available after an initial waiting period
- Casual Dress Code
- Amazing work culture where you can learn and grow
- Hybrid work environment (minimum of 3 days from office, First one month will be training and it will be completely from office)
- State of the Art Office with a great view of beautiful Simcoe Lake and Barrie Downtown
- Free Coffee all day at Cafeteria
- Fun Events and games every week
- Gym, Yoga Studio and other onsite amenities
- Waterfront and downtown views through the many large windows
- Close proximity to beautiful walking trails along Barrie’s waterfront
- Outdoor patio space
- 10 minute walk to a GO station
- Barrie Transit bus stop right outside the building
- Numerous restaurants, both quick service and sit down, within a 10 minute walk

**WHERE ARE WE**

55 Mulcaster St.

Barrie, ON L4M 3M3
- We have offices across the Globe - Canada (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information_

**ABOUT US**
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._

We provide career opportunities in Customer Service, Sales, and Collections with various shifts and full time hours in our state-of-the-art call centre. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

**CHECK US OUT FOR YOURSELF**

**Job Types**: Full-time, Permanent

**Salary**: From $16.55 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Supplemental pay typ

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