Manager It, Infrastructure

7 months ago

Montréal, Canada Belron Canada Full time

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

The incumbent of this position is responsible for managing technical resources and operating activities to ensure the stability, performance, standardization, and security of the company's IT infrastructure components. In addition to this operational management, the resource plays a key role in the delivery of projects and initiatives.

The person manages the development, integration, updates, support, optimization and evolution of network, server, storage, cloud computing, security infrastructures, as well as all other related systems.

They are also responsible for the operational excellence of her sector with respect to the management of our personnel, our operating processes, delivery of projects and initiatives, inventory, and document management of services. and systems under its responsibility.

Finally, it coordinates operational safety activities, obsolescence management, and continuous improvement activities for its entire sector.

**Job Description**:
Responsible for managing the company's IT operating activities (60%)
- Ensure the stability, capacity, performance, and security of IT infrastructures. Ensure operational recovery of all IT infrastructures is maintained in the event of a disaster.
- Ensure support for the infrastructure and operations side of incidents and level 3 service requests, in collaboration with the IT technical assistance center; ensure compliance with service levels and evaluate calls and tickets to maintain a high level of customer satisfaction as well as supervise the ticket lines of IT Technical Assistance Center technicians
- Manage major deployments associated with IT infrastructure
- Define and update the operational orientations, objectives, and priorities of the service.
- Responsible for the support cycle of infrastructure components, associated contracts and their renewal, he participates in the development and monitoring of the operating budget and ensures its optimization; management of inventories associated with IT infrastructure
- In collaboration with the IT Procurement Management process, establish and maintain standards. Analyze new IT solutions (e.g. network equipment), prepare commercial files, and, in collaboration with management and Purchasing Management, complete calls for tenders.
- Participate and contribute to all of our IT service management (ITSM) processes, including incident management, major incidents, problems, requests, etc.
- In collaboration with the IT Manager, Business Relations and Solution Delivery, planning and prioritization of projects and initiatives involving the resources of his sector; contribute to the transition of IT projects to the IT Service Center. This includes technical training of team personnel, documentation and communication to users.
- Be the point of contact for user escalations, questions, or complaints; resolve all requests quickly by keeping the requester and IT management up to date throughout the intervention
- Hire, manage the performance of your team members. Create and ensure an environment that promotes employee engagement and collaboration. Establish training, succession and employee transition plans.

Coordinates operational safety and obsolescence management activities (20%)
- Contribute to the management of our operational risks via the Risk Management Committee
- Lead the development of the security update process for components of all IT infrastructures and ensure monitoring and control
- Participate in the development and update the operational security framework of all IT infrastructures
- In close collaboration with the Infrastructure & Security Architect, define and document the operational and security requirements in terms of IT infrastructure as part of the various IT projects
- Monitor information security threats in order to protect all IT infrastructures
- In collaboration with management and the Infrastructure & Security Architect, develop and execute an obsolescence management strategy

Responsible for the operational excellence of his sector (20%)
- Management of the capacity of our cloud computing systems and optimization of costs associated with these systems
- Ensure the monitoring and control of sector documentation and the management of supplier contracts associated with the IT infrastructure
- Ensure the evolution of the sector in line with best practices (ITIL, etc.)
- Continuously improve the methodology and tools for everything related to the operation of platforms, data centers, our cloud computing installations, and infrastructures (networks, storage, servers, virtualization, tools, etc.);
- Participate in the IT Change Advisory Committee (CAB) and ensure that technological changes are transparent an

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