Financial Customer Service Representative

1 month ago

Kitchener, Canada Pay2Day Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our company. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about helping others.

**Duties**
- Provide accurate information about products and services.
- Assist customers in troubleshooting issues and resolving complaints effectively.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction.
- Follow up with customers to ensure their needs are met.
- Stay updated on product knowledge and company policies to provide informed assistance.

**Skills**
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Ability to work well under pressure while maintaining a positive attitude.
- Proficient in using computer systems and customer relationship management (CRM) software.
- Strong attention to detail and organizational skills.
- Previous experience in customer service or a related field is preferred but not required.
- A friendly demeanor with the ability to empathize with customers' needs.

Join us in delivering outstanding service and making a difference in our customers' experiences

**Job Types**: Full-time, Permanent

Pay: $16.55-$18.00 per hour

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Wellness program

Flexible language requirement:

- French not required

Work Location: In person

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