Student, Mobile Device Support Analyst

4 weeks ago

North York, Canada Sun Life Full time

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Digital Business and Technology Solutions (DBTS), Working better together. Our teams are dedicated to providing the services and technology our business partners need to help customers achieve lifetime financial security. We partner closely with groups and individuals throughout Sun Life Financial to provide products and services that deliver business value. Through innovation and collaboration, we are striving to continually find new and better ways to bring value to Sun Life. DBTS has employees in Canada, Ireland, the U.S. and Asia.

**Work Environment**: This co-op opportunity is voluntarily in person, remote or hybrid. If you decide remote or hybrid, you will be required to work within the province. Remote work outside of the province will not be a possibility.

**Length of Term**: 8 months (September 2024 - April 2025)

**What will you do?**
- The Mobile Device Support Analyst will be responsible for providing end-user support for mobile devices(i.e. iPhones, iPads)
- Assist with the daily monitoring of the DBTS Wireless Inbox and Service Now Intake requests and responds pro-actively to inquiries or concerns
- Fulfills and closes Service Now tickets in a timely manner
- Tracking of end user issues and coordinating with vendors and different SLF support teams for resolution
- Assist with tracking and updating inventory in Inventory Mgmt System
- Assist with updating/maintenance of the wireless community pages
- Assist with documentation and reporting
- Assist with developing schedules and reports in Excel for tracking user migration to different wireless carriers and wireless device upgrades and developing PowerPoint summaries of progress

**What do you need to succeed?**
- Basic knowledge of iOS
- Evaluating procedural problems and existing equipment configurations, and recommending solutions that do not introduce massive changes or risk to the company.
- Analyzing new technology features introduced by different vendors for applicability to the company
- Technical writing skills - documenting tests to be performed and results
- Telecommunications - knowledge of the existing and planned telecommunications platforms and the global, regional and local telecommunications architecture and infrastructure components
- Service Excellence - ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations

**What’s in it for you?**
- A friendly, collaborative and inclusive culture where you’re an innovator and trusted partner
- An environment of continuous learning and improvement
- A common sense dress code, where you dictate how you dress based on your day
- Joining Canada’s Top Employers for Young People 2020
- Named as one of the world's most sustainable organizations where we lead community-based programs to improve the lives of individuals and families

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Job Category**:
Temporary Employee

**Posting End Date**:
22/05/2024

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