Student Support Officer

5 months ago

North York, Canada Toronto Business College Full time

**About the College**

Toronto Business College is a private career college that has partnered with an Ontario College of Arts and Technology to offer programs to international students in the GTA. Our goal is to provide our students with the theoretical knowledge and practical skills required to thrive in the increasingly dynamic workforce. We strive to offer the most relevant programs and integrate hands-on learning experiences into every class to best equip our students to succeed.

**Position Summary**:
**Duties & Responsibilities**:

- Help ensure that students are engaged in their studies and optimize the resources available to them.
- Monitor student progression to ensure that students in academic jeopardy are identified and contacted. Work with teams and faculty to assist in improving grades of struggling students.
- Generate low performance reports to identify students in academic risk, initiating contact to all students in these lists.
- Place students on success plans, connect them with the tutoring center, and otherwise assist their academic progression.
- Work closely with student representatives to ensure cohesive communication between the student success department and all students.
- Processing of pre-arrival health insurance for students and dependents.
- Assisting students with their insurance coverage and claims form submission, assisting with the online policy finder.
- Providing onboarding support to international students.
- Organize and attend student orientations and events.
- Creating and distributing appreciation certificates to students in each semester.
- Providing guidance and support to students experiencing problems accessing or obtaining information and services and refer to the appropriate service or program areas for resolution where appropriate.
- Attending fairs and marketing events, visiting community centers, etc.
- Lifting items up to 2 kg of weight may be occasionally required.
- Other duties as assigned.

**General Competencies**
- Attention to detail.
- Strategic thinking
- Excellent customer service skills
- Strong record keeping and documentation skills.
- Strong organizational skills
- Ability to efficiently multi-task
- Excellent time management skills
- Strong written and verbal communication skills
- Adaptable to sudden changes
- Excellent teamworking skills
- Ability to work in a fast paced and challenging environment.
- Ability to foster an effective, interpersonal, co-operative work relationship with peers.

**Technical Skills**
- Proficient with MS Office Suite & Adobe Acrobat.
- Proficient with Microsoft SharePoint & Canva.
- User experience with Lantiv Scheduling Studio (an asset)

**Additional Information**
- As a key member of the Student Services team the incumbent is responsible for consistently striving to sustain an organizational culture that understands the challenges and barriers to success that international students may encounter. Working in a college filled with diversity the incumbent must be prepared to demonstrate compassion, cultural understanding & sensitivity which directly contributes to student success.
- Some evening and weekend work may be required.

**Educational requirements and experience**:

- Bachelor’s degree
- Minimum of a 2-year related experience in a fast-paced working environment (preferably in an educational institution or equivalent).

**COVID-19 considerations**

Toronto Business College is closely following any policy changes regarding COVID-19 from Toronto Public Health and will inform accordingly.

**AODA Organization Statement**:
**Benefits**:

- Extended health care
- On-site gym
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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