Superintendent/supervisor Ems Operations

3 weeks ago

Niagara, Canada Niagara Region Full time

**Division**:
Emergency Services

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Please note that the Niagara Region requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Niagara Region.

**Job Summary**:
Reporting to the Commander of Operations, the Superintendent/Supervisor Operations EMS is responsible for overseeing the daily/shift operations of all assigned EMS service area paramedic personnel and associated resources on a rotating shift basis to ensure quick and competent service to the public.

**Education**:

- Current certification as a Primary (PCP) or Advanced Care Paramedic (ACP), including annual mandatory medical education.

**Knowledge**:

- Previous supervisory or management experience in the EMS field.
- Current certification as a CPR Basic Rescuer.
- Valid Ontario Class B, C, E or F driver’s license (or equivalent), with a good driving record (per Ambulance Act regulations).
- Certificate as a Restricted Radio Operator (per Ambulance Act regulations).

**Responsibilities**:
**_ Facilitates the seamless emergency response for the Niagara EMS, monitoring daily operations, assigning appropriate staff, vehicles and equipment, evaluating performance and maintaining records._**:

- Conducts on-going ambulance station visits to ensure vehicles & base cleanliness, handle staff inquiries and examine equipment and vehicle failure.
- Receives and investigates complaints from patients, families, and the community, reviewing all appropriate files and reports and communicating appropriate information to the Manager of Operations.
- Ensures on-site security of vehicles and equipment throughout each shift as well as security of patients’ valuables, eyeglasses, jewellery, and money and patient records and medication during patient transports.
- Responds to all reported vehicle problems, which may require vehicle removal from service, reassignment of staff to another vehicle and coordinating vehicle servicing.
- Investigates and follows-up on all unusual incidents that occur during the shift. Investigates all vehicle/ambulance accidents, documenting information and following up with employee(s), police agencies, Regional risk management and other relevant parties.
- Investigates all reports of damage and vandalism, and obtaining quotes for vehicle repair to the Manager of Operations.
- Manages on-going (hourly) dialogue with the Ambulance Communication Service regarding vehicle movement, assignment of vehicles, coordination of out of Region transfers, emergency vehicle coverage, etc.
- Monitors ambulance radio traffic (i.e. requesting more ambulances), GPS/AVL systems and responding appropriately.
- Responds to multi-casualty incidents and calls regarding air ambulance.
- Acts as the EMS Duty (in the absence of a senior manager), as required assuming full responsibility for all incident response and management.
- Respond to emergency calls in the community.

**_ Manages and administers annual and multi-year Capital and Operating budgets for which they are delegated authority ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies. Administer and approve the acquisition of goods and services for their direct reports in accordance with the procurement policy_**:

- Provides recommendations on managing excessive overtime expenses, overrun vehicle expenses, etc.
- Maintains inventory controls for medical supplies, equipment and ensures the devices are functional and available for placement into service.

**_ Supervises staff, coordinating and planning work, providing work direction, assigning tasks and projects, determining meth

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