Clinical Services Manager, Heartwood Centre for

6 months ago

Vancouver, Canada PHSA Full time

**Clinical Services Manager**
BC Mental Health & Substance Use Services

Vancouver, BC

**What you’ll do**
- Directs the strategic planning process and coordinates the process of operational planning across the assigned clinical program in collaboration with the Program Director. Integrates specific goals and objectives into the activities of the clinical services ensuring linkages with individual performance plans, and quality management initiatives.
- Oversees and coordinates on-going program team planning, development, evaluation and quality improvement activities that facilitate team goal setting, problem solving, conflict resolution and collaboration by arranging and facilitating meetings and in-services; reviewing team policies and procedures, revising documents, and developing new policies and procedures; selecting and utilizing outcome measures, implementing new approaches to care, and evaluating effect of changes in patient centered care practice; composing semi-annual and annual reports; and consults with team and collaborates with other Clinical Services Managers and the Program Director regarding efficiency of processes and procedures and changes in policies and procedures to ensure streamlined, effective and patient/family centered practices.
- Manages service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints. Develops, recommends, implements and evaluates staffing patterns, rotations and vacation schedules to ensure staffing to meet patient needs.
- Provides leadership to staff through collaborative coaching, guiding and modeling key behaviours and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
- Ensures that human resource plans address the recruitment and retention issues for the program. Creates, implements and evaluates an effective workforce plan for the program in collaboration with key partners and stakeholders that ensure the availability of adequate staff within the context of operational demands and environmental and resource constraints.
- Implements effective performance development and performance management processes in an interdisciplinary team environment. Oversees all aspects of human resource management within the portfolio including investigating work and staff issues, initiating disciplinary action up to and including termination, administration of policies and procedures, implementation of corporate initiatives, programs and services. Participates in labour relations, including the grievance process and essential services planning. Monitors requests for overtime, vacation, leaves of absences, and sick time.

**What you bring**

**Qualifications**:

- A level of education, training and experience equivalent to a Master’s Degree in Nursing or a related health profession from an accredited University. Plus a minimum of seven years recent related clinical experience including two years working in a managerial/leadership capacity in a clinical setting. Current practicing registration with a relevant professional association.

Skills and Knowledge
- Solid clinical knowledge of the designated patient population(s).
- Strong skills in clinical and operations management
- Innovative leadership skills.
- Demonstrated ability to lead teams and to promote teamwork
- Ability to prioritize and manage multiple tasks and projects.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support

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