Professional Practice Specialist

4 weeks ago

Waterloo, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Our Team**:
The Region of Waterloo Paramedic Services (PSV) is committed to providing excellence in patient care, achieving the fastest possible response times, and ensuring that there are systems in place that are responsive to the needs of patients. We are also committed to serving the community and its patients with compassion, care, dignity and professionalism.

**The Opportunity**:
Conducts internal investigations in response to public complaints and quality assurance concerns regarding delivery of paramedic patient services and professional practice standards.

Collaborates with training and other program areas to develop and implement changes in practices and processes that support quality patient care, a high standard of customer service, and compliance with legislative standards.

You will perform initial intake for public and internal complaints and concerns regarding the delivery of paramedic services and professional practice standards.
You will communicate with complainants to acknowledge receipt, clarify information, respond to questions, and provide information regarding processes and practices.
You will plan and conduct investigations using unbiased, systematic techniques, in compliance with legislation and best practices.
You will identify potential risks and possible breaches of standards and legislation to form investigation plans, scope of investigation, level of risk/severity, and other considerations.
Using your knowledge and expertise you will independently conduct and participate in full investigations of high-risk/sensitive complaints/ concerns. You will obtain, organize, and analyse pertinent records and information as evidence.
You will conduct formal interviews with paramedics, field operations supervisors, the public, and others (e.g., witnesses, hospital staff and other health professionals, police, fire). You will develop investigative tools and schedules interviews to ensure complete, timely collection of information and evidence.
You will document and present evidence, ensuring analysis and summaries are thorough and objective.
You will determine areas of non-compliance with provincial legislation, standards, and program standards.
You will prepare investigation reports and remedial/corrective actions/recommendations, including training, discipline, and process changes.
You will brief supervisor on the status of investigations and consults on high risk, complex, political, and sensitive files. You will identify potential investigative barriers and recommends effective solutions.
You will complete incident reports, including reporting to the Ministry.
You will maintain investigation files and program records. You will ensure records are accurate, current, and detailed enough to meet quality assurance standards and for Ministry reporting and compliance. Documents, tracks, and closes completed files for all levels of complaints/concerns.
You will ensure compliance with privacy and other legislative requirements in maintaining, releasing, and discussing information pertaining to investigations. You will liaise with regulatory compliance coordinator regarding release of documents to third parties, including police, lawyers, complainants, and their families.
You will compile files requested by the Ministry of Health for external investigations. Supports to facilitate statements with paramedics as part of Ministry investigations (e.g., booking rooms, paramedics schedules).
You will complete quality assurance program activities, analyze program data, audit results, and incident reports. You will identify trends and provide feedback and expertise, including recommending process changes to mitigate risks and support continuous improvement in quality patient care, expert customer service, and compliance with legislative standards.
You will liaise with the training team and other internal partners to exchange information and support effective communication channels and continuous improvement. You will participate on working groups as needed.
Backs up supervisor, as required.
Performs related duties, as required.

Knowledge is normally acquired through a diploma/degree in paramedicine.
Demonstrated skill and experience conducting formal investigations in a health care or other highly regulated industry.
Demons

  • Professional Practice Specialist

    2 months ago

    Waterloo, ON, Canada Ontario Association of Paramedic Chiefs Full time

    Job Listing | Professional Practice Specialist Salary Range: $42.70 - $53.37/Hour Location: Waterloo, ON Organization: Region of Waterloo Job Type: Full-time Expiration Date: September 11, 2023 Classification: Non-union Job Description Our Team:The Region of Waterloo Paramedic Services (PSV) is committed to providing excellence in patient care,...

  • Audit Manager, Professional Practices

    4 weeks ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Medical Office Administrator

    4 hours ago

    Waterloo, Canada Pulse Family Practice Full time

    **Medical Office Receptionist** Pulse Family Practice is a fast-paced family medicine practice in Waterloo with 6 family physicians looking to hire a medical office receptionist. Current opportunity is a part-time position starting as soon as possible. Most shifts are completed between 8:30am - 5:00pm, Monday to Friday; availability to work occasional...

  • Medical Receptionist

    1 month ago

    Waterloo, Canada DPMPC Family Practice Full time

    32 hours/week No weekends, no evenings, no Wednesday or Friday afternoons. $17 to $20/hour depending on experience Start date: ASAP Helpful experience/skills/education include: experience in a family physician's office, excellent computer skills (specifically Mac OS), familiarity with medical terminology, experience with Telus/Practice solutions...

  • Medical Receptionist

    6 days ago

    Waterloo, Canada Medical Specialist Office (Neurology) Full time

    **About us** We are small specialist office that arranges and performs neurological consultation and EMG testing. You will work closely with the staff to book appointments and register patients, take all incoming phone calls and communicate with patients. Our work environment includes a modern office setting in a large medical clinic with free parking....

  • Medical Office Assistant/receptionist

    24 hours ago

    Waterloo, Canada University Downs Family Practice Full time

    Medical Office Administrator/Receptionist We are a family medicine practice in Waterloo with 3 family physicians looking to hire a medical office assistant/receptionist. **Responsibilities**: Schedule appointments, register patients, and validate health cards Manage referrals and specialists appointments Work efficiently within the electronic medical...

  • Ethics & Professional Practice - Cp373a Winter 2024

    1 month ago

    Waterloo, Canada Wilfrid Laurier University Full time

    **Date**:Jun 2, 2023 **Location**: Waterloo, CA **Company**:Wilfrid Laurier University **Faculty/Academic Area**: Faculty of Science **Department**: Physics and Computer Science **Campus**: Waterloo **Employee Group**: WLUFA **Requisition ID**:6343 **Position Title**:Ethics & Professional Practice - CP373A **Term**:Winter 2024 (January 1 - April...

  • Lead Technology Specialist, Quality

    2 months ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Marketing Specialist

    2 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Marketing Specialist is responsible for the research, development, coordination and promotion of marketing efforts for a defined area within the Waterloo Undergraduate Student Association (WUSA). The incumbent is responsible for developing, implementing and monitoring strategic marketing initiatives designed to maximize awareness of their...

  • Marketing Specialist

    2 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Marketing Specialist is responsible for the research, development, coordination and promotion of marketing efforts for a defined area within the Waterloo Undergraduate Student Association (WUSA). The incumbent is responsible for developing, implementing and monitoring strategic marketing initiatives designed to maximize awareness of their...

  • IT Specialist

    1 month ago

    Waterloo, Canada P&P Optica Full time

    **About P&P Optica** We’re a truly diverse team in every sense of the word, and our team is incredibly smart. Our culture is respectful and caring, and work-life balance is a real thing! PPO is a well-funded, scaling company with huge opportunities for career growth in every part of the organization. If you’re looking for an opportunity to tackle...

  • Communications Specialist

    3 days ago

    Waterloo, Canada MEDA Full time

    **Position Summary** Reporting to the Director, Corporate and Creative Communications, the Communications Specialist will support MEDA’s external communication strategy by writing and co-creating content for digital channels, positioning MEDA as a leader in economic development in the areas of agri-food market systems and impact investment in countries in...

  • Communications Specialist

    2 months ago

    Waterloo, Canada MEDA Full time

    **Position Summary** Reporting to the Director, Corporate and Creative Communications, the Communications Specialist will support MEDA’s external communication strategy by writing and co-creating content for digital channels, positioning MEDA as a leader in economic development in the areas of agri-food market systems and impact investment in countries in...

  • E-commerce Website Specialist

    1 month ago

    Waterloo, Canada Hatashita International Full time

    **About Us**: Hatashita International is a dynamic and fast-growing martial arts company that is dedicated to servicing Canadians for over 70 years. We pride ourselves on our commitment to innovation, customer satisfaction, and creating a seamless online shopping experience for our wholesale and retail customers. As part of our expansion, we are seeking a...

  • Multimedia Design Specialist

    1 month ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Multimedia Design Specialist has three primary areas of focus: 1) Direct creative design-thinking for digital and print initiatives. 2) Lead the concept, development, editing and production of video assets The Multimedia Design Specialist is responsible for the strategic analysis, tactical approach, creative design, professional creation,...

  • Senior Sourcing Specialist

    2 weeks ago

    Waterloo, Canada Randstad Canada Full time

    Our client is seeking a Senior Sourcing Specialist to join their team. Reporting to the Director, Vendor Management & Operational Sourcing, the Sourcing Specialist leads indirect tail spend management initiatives such as vendor consolidation while balancing sourcing & contract execution for low dollar, low risk procurement transactions. This role requires a...

  • Lead Technology Specialist, Quality

    2 months ago

    Waterloo, Canada Equitable Life of Canada Full time

    Lead Technology Specialist, Quality Waterloo, ON, Canada Req #2238 Thursday, April 25, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our...

  • Learning Specialist

    2 months ago

    Waterloo, Canada CB Canada Full time

    Learning Specialist - Renewals - PROCOM KW is currently searching for a Learning Specialist with experience in sales enablement and/or renewals.Learning Specialist - Renewals Job DetailsOur client’s global Renewals teams are responsible for retention and growth of off-cloud and cloud contracts, and their ability to onboard effectively and keep performing...

  • Learning Specialist

    5 days ago

    Waterloo, Canada CB Canada Full time

    Learning Specialist - Renewals - PROCOM KW is currently searching for a Learning Specialist with experience in sales enablement and/or renewals.Learning Specialist - Renewals Job DetailsOur client’s global Renewals teams are responsible for retention and growth of off-cloud and cloud contracts, and their ability to onboard effectively and keep performing...

  • IT Specialist

    4 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** The IT Specialist - Web Admin is responsible for providing a wide variety of IT support and for the administration, development, and deployment of web systems and infrastructures to enable and improve outcomes for administrative, teaching and research computing at the Faculty of Environment. In addition to overseeing the...