Manager, Strategic Initiatives, Operations

5 months ago

Toronto, Canada BMO Financial Group Full time

100 King Street West Toronto Ontario,M5X 1A1

The role is a key member of the Strategic Initiatives team and supports the business in the execution of various strategic and priority initiatives and internal communications. Results are achieved through partnering with LOB representatives and using a team-based approach. Stakeholders outside of the LOB include other functional areas such as Technology, Finance, Human Resources, etc. and with external vendors and service providers.
- Lead or contribute to the successful implementation of both strategic and BAU initiatives by partnering with lines of business (LOBs) and GAM executive and senior management team; complexities of initiatives are high and they may involve multiple stakeholders across the enterprise.
- Design and implement ideas and contribute to business strategic priorities, aligning with overall enterprise vision
- Drive engagement and business performance by designing and implementing internal communications strategies
- Prepare communications to help launch and support initiatives
- Develop effective tracking tools / reports and establish processes to track project status and reporting of initiatives to provide up to date information and insights to business leadership team
- Proactively drive and implement improvements to enhance reporting to elevate insights
- Utilize tracking process to ensure advancement of initiatives within GAM as well as those in partnership with other Operating Groups
- Review tracking results to identify trends and insights, and support business growth and innovation opportunities
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Assists in the development of strategic plans.
- Identifies emerging issues and trends to inform decision-making.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Builds effective relationships and collaborates with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Leads or participates in defining the change/communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- Provides input into the planning and implementation of operational programs.
- Develops and documents processes, procedures, etc. and/ or end-user materials.
- Assists with the documentation of end user materials.
- Assists with training and transition of processes and tools/templates to appropriate process owners.
- Collaborates in the design, implementation and management of core business/group processes.
- Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.
- Streamlines, simplifies and continuously improves existing processes.
- Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.
- Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.
- Maintains current process documentation to ensure available for stakeholders as required.
- Supports management of processes using established methodologies and tools/system/technology.
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Individual contributor with strong leadership skills with the ability to use influence skills to lead a team to accomplish objectives
- Effective communication to all levels within LOB and across BMO
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and prob

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