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Overnight Customer Service Rep and Club Monitor

7 months ago

Brampton, Canada Fuzion Fitness Full time

We are currently hiring for a part-time overnight position. The hours are 11pm-7am two days a week from Monday-Thursday. This is the only position currently available.

**About us**

Fuzion Fitness is a small business in Brampton, ON. We are social, professional, and customer-centric.

Our work environment includes:

- Casual work attire
- Lively atmosphere

**JOB SUMMARY**

As a CSR, you are the face of Fuzion and the first point of contact for members. In addition to providing exceptional customer service, you are also responsible for performing various tasks around the desk and club. This job requires the ability to multitask effectively and positively interact with both your team and the club members.

**DUTIES AND RESPONSIBILITIES**
- Greet members as they enter
- Answer phones, check and return missed calls/messages, direct member inquiries to the appropriate department
- Maintain a record of communication on each member’s account
- Making sure that the members are using their key fobs to enter gym and that their accounts are in good standing, use names and phone numbers to manually check in members who have forgotten their key fob
- Be familiar with guest or prospective member procedures, including liability waivers, minor consent forms, visitor and temporary member logs
- Book FCs and Demos when necessary and know the proper steps to do so
- Operate a POS system and maintain till, including counting at the start and end of your shift
- Keep items stocked at front desk
- Keep up with laundry and have towels readily available for members
- Assist FCs with completing new member profiles by issuing key fobs, taking member photo and collecting last months dues
- Perform opening and closing duties, if applicable
- Follow cash out procedures at the end of shift
- Putting away weights and equipment around the gym when it's not busy, organize weights properly
- Regular washroom checks
- Other duties as assigned by management

**Required Knowledge, Skills and Abilities**:

- Must be a team player
- Must be able to work according to agreed upon availability
- Excellent communication skills
- Professionalism

**Required Education, certification and Experience**
- Education OSSD - Required
- One year of customer service experience - Required
- Experience in a front desk role - Preferred

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: From $15.50 per hour

**Benefits**:

- Casual dress
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Night shift

COVID-19 considerations:
Providing members with their own towel and disinfectant bottle, social distancing, routine cleaning of machines, equipment and common areas

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you currently in school/planning on returning to school or working?
- Which days of the week are you available between Monday-Thursday? (Must have at least two days of availability from 11pm-7am.)

**Experience**:

- customer service: 1 year (required)

Shift availability:

- Night Shift (required)

Work Location: In person