Assistant Manager

4 weeks ago


St Albert, Canada SNDL Full time

Job Title
Assistant Manager
Job Description

- Job Title
Assistant Store Manager #1010417/ DDL St.Albert
Job Description
- About SNDL
- SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. Additionally, the Company operates as a licensed cannabis producer and stands as one of Canada's premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting-edge product development, and cost-effective manufacturing.
- About Deep Discount Liquor
- Deep Discount Liquor is a great place to work, with a friendly atmosphere. We provide our Customers with vast selection of specialty liquors, beers and wines
- Each person at Deep Discount Liquor plays an important role in our Company′s success. We promote a team atmosphere that is busy and challenging, but always aims to be co-operative and fun. When you choose to work at Deep Discount Liquor you can be sure you will be treated with the respect and support you need to be a success.
- Primary Purpose of Job
Provide leadership and direction of a multimillion-dollar business unit in partnership with Store Manager, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.
- Essential Business Functions, Responsibilities and Accountabilities
- People Management Skills
- Create a work culture that makes your store an inviting place to work
- Be a role model who coaches, mentors, and inspires team members
- Delegate tasks to team members and set priorities in partnership with Store Manager
- Communicate in a clear and concise manner to team, participate in huddles/meetings/coaching sessions, relay pertinent information
- Participate in store recruitment and create succession plans for the store in partnership with Store Manager
- Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
- Complete and hold team accountable to complete required training within allocated timeframes in partnership with Store Manager
- Create and/or monitor the creation of efficient weekly store scheduling for both sales and support functions
- Customer Offering
- Deliver exemplary customer service
- Resolve customer complaints regarding sales and service; ensure Store Manager is informed of all customer complaints
- Accountable for each new product launch in partnership with Store Manager
- Review customer surveys and manage appropriately
- Understand and utilize local market tends as provided by Area Manager
- Evaluate programs and promotions for effectiveness and offer recommendations to Store Manager
- Financial
- Ensure that goals will be met through planning with Store Manager on the organization of labour, inventory, and finances for short and long-term success
- Meet or exceed financial targets through partnership with Store Manager
- Review and monitor the Loss Prevention program to protect the company’s inventory and assets in partnership with Store Manager
- Review financial documentation (invoices, costs etc.) for accuracy
- Monitor and make appropriate adjustments to scheduling to achieve labor cost in partnership with Store Manager
- Day to Day Operations
- Ensure all merchandising and pricing guidelines are followed
- Ensure store is clean and presentable and relay any maintenance issues to Store Manager
- Execute merchandising programs and track results
- Maintain inventory levels, as well as inventory ordering and receiving
- Respond to all customer complaints
- Attend OHS and LP meetings and training sessions
- Actively aim to increase and share industry knowledge
- Develop relationships with store stakeholders
- Set daily tasks for the store
- Review flyers, upcoming events, and promotions; execute appropriately
- Regulatory Adherence
- Ensure that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
- Participate in health inspections, audits and required corrective actions
- Maintain First-Aid, LP and OHS Training
- Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right
- Ensure AGLC/BC LRS and other government guidelines are met
- Adheres to all SNDL Inc. policies, with a focus on Social Responsibility
- Qualifications
- Work Experience
- Minimum, 2-years’ experience in retail environment
- Minimum, 2-years’ supervisory and/or management experience (preferred)
- Education
- High School Diploma or equivalent
- ProServe/Serving It Right Certification
- First-Aid Certificate is considered an asset
- Training in wine/beer/spirits (preferred, not required)
- Other Skills and Capabilities
- Highly self-motivated
- Customer service driven
- Effective leadership of large team
- Strong


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