Office Admin- Service Call Booking
1 week ago
We are hoping to find a dynamic person who can remain calm when chaos strikes, and assist us as we help customers from all over the lower mainland.
You will:
- provide administrative support to ensure efficient operation of the office through a variety of tasks related to organization and communication.
- be responsible for confidential and time sensitive material.
Daily Duties:
- Verify customer requirements, obtain customer data, equipment data if applicable, create a customer profile and book service appointments
- Enter data/invoices into inhouse software; training provided
- Be responsible for preparing technicians for their day, ensuring their vehicles are stocked appropriately and go over the previous days calls
- Resolve customer complaints courteously and promptly or refer to office manager if needed
- Provide support and aide Office Administrator as needed
- General knowledge of Microsoft Office, Outlook, internet search, map reading, typing/keyboarding skills
- Excellent communication skills, both verbal and written
- Confidence and ability to connect with customers
- Ability to work well under pressure and independently with mínimal supervision.
- The ability to solve problems, resolve disputes and exercise sound judgement
- Friendly, energetic, approachable with positive attitude and outgoing personality
- Ability to multitask with excellent time management skills
- Some knowledge and experience in the gas fireplace industry as asset but not required
- Driver's license and vehicle would be an asset as transit is limited, but not required
- Extended health benefits package after probationary period
- Ongoing training and support
- Great working environment with fun kind people
- Staff appreciation days/events
- Work hours are Monday to Friday, closed all statutory holidays
Job Types:
Full-time, Permanent
Salary:
$17.02-$27.35 per hour
Benefits:
- Dental care
- Extended health care
- Onsite parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- New Westminster, BC V3M 6N1: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (required)
Shift availability:
- Day Shift (preferred)
Work Location:
In person
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