Bilingual (En/fr) Technical Specialist

1 week ago

Quebec City, Canada FGL Sports Full time

**Help us boldly shape retail in Canada**

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

**What you’ll do**:

- Provide tier 2 support for FGL Franchise store retail technology.
- Evaluate business processes to ensure operational processes and procedures align with support capabilities.
- Ensure business and operational support documentation exists for knowledge sharing.
- Act as the incident or problem coordinator where applicable.
- Lead tasks related to transitioning activities from projects to production in areas of expertise.
- Facilitate training sessions to ensure knowledge transfer and cross training across the support teams.
- Demonstrate strong leadership capabilities.
- Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users. Analyze incidents date and work with IT team members and business stakeholders to correct the issues.
- Maintain documentation and provide knowledge transfer for other system support analysts.
- Prepare and facilitate training sessions where required.
- Evaluate gaps in process and operational support documentation and implement plan to address the missing information.
- Identify and communicate support requirements and develop troubleshooting and repair processes.
- Act as incident and problem coordinator where required. Facilitate regular meetings and working sessions with IT team members and different business units to address on going issues that require further understanding or analysis.
- Project delivery support including but not limited to store construction, hardware rollouts.
- Ability to work in a team oriented, fast paced, and energetic environment with a drive to meet and exceed expectations.
- Ability to work on multiple projects/tasks while maintaining strict timelines to deliver results.

**What you bring**:

- Minimum of 5-7 years in IT support environment.
- Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
- Knowledge of processes and resources required to perform analytical and technical tasks on PC systems
- MacOS, iOS and Android support
- Experience working with ServiceNow or similar ITSM tools
- Strong knowledge of Office 365 and Teams
- Experience with SCCM, Intune, Active Directory, VMware
- Good understanding of hardware and networking components.
- Excellent analytical skills and understanding of common business analysis practices.
- Ability to learn new concepts in a short timeframe and share knowledge between team members.
- Ability to create and deliver training sessions.
- Strong commitment to creating and maintaining documentation.
- Exceptional written and verbal communication skills.
- Bilingual (English/French).
- Builds trust and credibility by consistently adhering to the organization’s business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers.
- Committed to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives.
- Demonstrates a desire to help and serve internal/external customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and exceeding the customer’s needs.
- Works collaboratively and cooperatively with others to achieve shared goals and objectives. Considers the wider team, function, banner, or the organization and acts or makes decisions which support the success of those groups.
- Self-driven committed to high performance.
- Must have a high level of confidence in own abilities.
- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benef

  • Stagiaire en Marketing

    7 days ago

    Quebec City, Canada Poka FR Full time

    **_À propos de Poka_** Plusieurs leaders manufacturiers tels que Nestlé, Bosch, Kraft et Danone nous font confiance pour les accompagner dans ce virage vers l'industrie 4.0! **_ À propos de cette opportunité:_** Poka est à la recherche d'un nouveau talent passionné pour rejoindre notre équipe Marketing en tant que stagiaire. Dans ce rôle, tu auras...

  • Gestionnaire de Compte

    2 weeks ago

    Quebec City, Canada Poka FR Full time

    **_À propos de Poka_** Plusieurs leaders manufacturiers tels que Nestlé, Bosch, Kraft et Danone nous font confiance pour les accompagner dans ce virage vers l'industrie 4.0! Poka est actuellement à la recherche d'un ou d'une gestionnaire de compte dynamique pour rejoindre son équipe de vente. Relevant du directeur des ventes aux entreprises, vous serez...

  • Bilingual B2B Sales Support Coordinator

    7 days ago

    Quebec City, Canada Bureau en Gros Full time

    : 1258669 Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If that’s...

  • Analyste D'affaires Ti Principal Bilingue

    2 weeks ago

    Quebec City, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Technical Support Specialist

    2 weeks ago

    Quebec City, Canada ABB Full time

    **Technical support specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Bilingual Accounts Receivable Specialist

    2 weeks ago

    Quebec City, Canada Rentokil Terminix Full time

    Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** **What does our Bilingual Accounts Receivable Specialist do?** Accounts Receivable Specialists will perform the daily data entry of...

  • Spécialiste Bilingue en Communication Et

    2 weeks ago

    Quebec City, Canada AECOM Full time

    Description de l'entreprise **Chez AECOM, nous offrons un monde meilleur.** Nous estimons que l’infrastructure crée des occasions pour tous. Que ce soit pour améliorer votre trajet matinal, éclairer les foyers, rendre l’eau potable accessible ou transformer le paysage urbain, notre travail aide les gens et les collectivités à prospérer. Nos...

  • Technical Consultant

    6 days ago

    Quebec, Canada SolidCAD Full time

    Position Title: Technical Consultant – Building Information Modeling (BIM) – FR translation belowSolidCAD is your partner for technology consulting and thought leadership. We help our clients "Design, Collaborate, Make, and Manage," while driving digital transformation across various industries. What sets us apart is our unparalleled expertise, diverse...

  • Bilingual Reimbursement Specialist

    6 days ago

    Quebec City, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** The Bayshore Specialty Rx Bilingual Reimbursement Specialist will provide reimbursement support to patients and physicians in collaboration with the Nurse Case Manager throughout the entire patient support program journey. The Bilingual Reimbursement Specialist thrives in an environment that emphasizes teamwork, accountability, possess a...

  • Bilingual Sales

    2 weeks ago

    Quebec City, Canada Phoenix Airmid Biomedical Corp., Oakville, ON. CANADA Full time

    Bilingual Sales & Technical Support Territory Manager **Position**:To Manage a predominant French speaking territory in both Sales and with Technical Support. Promoting Company products, following up with sales leads, managing the correspondence between Company and our clients, providing technical support to the client, being involved with Quebec Tenders,...

  • Consultants Fonctionnels Et Techniques Ukg

    2 weeks ago

    Quebec City, Canada INNOOVA Full time

    This is a remote position. - Doit avoir de l'expérience dans le dépannage et la prise en charge de toutes les intégrations spécifiques à Kronos, c'est-à-dire HCM et Kronos ; - Doit avoir de l'expérience / Capable d'écrire un nouveau code et de modifier le code existant, au besoin ; - Capable d'effectuer des tests unitaires ainsi que d'aider et de...

  • Technical Support Specialist

    2 weeks ago

    Quebec City, Canada BD Full time

    **Job Description Summary**: **Be part of something bigger!** BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most...

  • Bilingual Specialist

    2 weeks ago

    Quebec City, Canada Banque de Montréal Full time

    VIRTUAL61 - HomeRes - QC - BMO XXXXX Québec,X0X 0X0 Address: VIRTUAL(R)61 - HomeRes - QC - BMO - This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec._ Work schedule : must be available to work...

  • Bilingual Archiving Specialist

    5 days ago

    Quebec City, Canada Syneos Health Full time

    Description Bilingual Archiving Specialist **Location**: 2500 Rue Einstein, Quebec City Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to...

  • Consultant en Implementation Client

    2 weeks ago

    Quebec City, Canada Lightspeed Commerce (FR) Full time

    **Salut ! Merci d'être passé** Es-tu activement à la recherche d'une nouvelle opportunité ? Ou simplement en train de vérifier le marché ? Eh bien... tu es peut-être au bon endroit ! Tu seras chargé de superviser le processus de démarrage des clients du début à la fin et tu seras leur principal point de contact tout au long du processus. Tu...

  • Consultant SAP Gestion de La Relation Client

    2 weeks ago

    Quebec City, Canada INNOOVA Full time

    This is a remote position. - Baccalauréat ou diplôme/diplôme d'études collégiales en informatique, en systèmes d'information ou dans une discipline équivalente. - Minimum 3 ans d'expérience dans le fonctionnel SAP CRM. Des connaissances supplémentaires de la technique CRM (ABAP OOP, Model View Controller Programming, BSP Workbench Component, One...

  • Bilingual Service Desk Analyst

    4 weeks ago

    Quebec City, Canada Compugen Inc Full time

    **Job Title** Bilingual Service Desk Analyst - 6 M Contract **Vacancy No** VN7847 **Company Name** Compugen Inc **Work Location** Any location in Québec **Base Pay Range** To be discussed during the recruitment process **Job Details** **About Compugen**: Compugen is Canada's largest privately-owned Technology Ally. To innovate industries,...

  • Analyste de Sécurité Bilingue

    2 weeks ago

    Quebec City, Canada GoSecure Full time

    GoSecure offre un environnement de travail créatif et stimulant, un ensemble d'avantages sociaux compétitifs et une atmosphère propice à l'épanouissement professionnel. Venez placer votre carrière à la pointe du progrès et mettez vos talents au service d'une opportunité très recherchée et à forte croissance dans le domaine de la technologie :...

  • Helpdesk - Bilingual Technical Service Desk

    6 days ago

    Quebec City, Canada NTT DATA Full time

    **Req ID**:226731 We are currently seeking a **Helpdesk - Bilingual Technical Service Desk - (REMOTE) **to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). (REMOTE) The role of a This position is bi-lingual (English/French). **Position Functions or Responsibilities** - Ensure quality customer service and problem resolution through level one...

  • Helpdesk - Bilingual Technical Service Desk

    6 days ago

    Quebec City, Canada NTT DATA Full time

    **Req ID**:226732 We are currently seeking a **Helpdesk - Bilingual Technical Service Desk **to join our team in Moncton, New Brunswick (CA-NB), Canada (CA). (REMOTE) The role of a This position is bi-lingual (English/French). **Position Functions or Responsibilities** - Ensure quality customer service and problem resolution through level one triage...