Customer Service Specialist

3 weeks ago


London, Canada Canada Life Assurance Company Full time

**Job Description**:
Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll be responsible for end to end administration system set up and maintenance in addition to production of contractual material for new and existing business. You will also responsible for handling daily inquiries from internal business partners.

**What you will do**
- Accurate set up and maintenance of client and plan levels of administration system within service standards
- Daily communication with Business Development, Administration, Pricing and Compensation teams
- Production of client and member contractual material for each new policy and during amendments of existing policies
- Customization of contractual material on large cases and consultant cases
- Communication with regulatory offices for provincial and federal jurisdictions

**What you will bring**
- Bilingual French/English is required
- Experience with Group Retirement Services products and services is strongly preferred (RRSP, DPSP, TFSA)
- Demonstrates above-average accuracy and performance
- Self-motivated with an ability to effectively multi-task and handle tight deadlines; results oriented
- Excellent communication skills; both oral and written
- Organized and able to work in a dynamic and changing environment
- Experience communicating professionally with business partners
- Ability to negotiate in a positive, professional and collaborative manner
- Strong interpersonal skills; must be a team player
- Skilled in Microsoft Office tools including Word, Excel and Outlook
- Proven reliable and dependable working habits

**_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, London,_**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_



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