Technical Service Specialist

3 weeks ago

London, Canada Canada Life Assurance Company Full time

Technical Service Specialist

**Description:
- Permanent Full Time- Are you customer focused? Do you thrive in a fast-paced environment? Do you have a keen eye for detail, enjoy problem-solving and seek out meaningful work? The Technical Service Specialist role is suited to a detail-minded, customer-first individual who thrives on building relationships and providing expert results.- Reporting to the Associate Manager of the Group Retirement Services (GRS) Issue team, you will be responsible for critical tasks related to the set-up, maintenance and production of contractual material for new and existing business. You will work closely with New Business Specialists to finalize the website publication of client and member material, provide contractual material to Business Development and file pension contracts with Provincial and Federal regulatory offices across Canada.- This role offers a hybrid work arrangement; required two days per week in office and flexibility to work three days per week at home.**What you will do**- Accurate publications to GRS Access website for client and member documentation, following AODA compliance protocols
Daily communication with Business Development and other members of the GRS Issue team
Assembly of contractual material packages and timely delivery to Business Development for each new policy and during amendments of existing policies
Communication with regulatory offices for provincial and federal jurisdictions
Working as a member of a fast-paced team to meet service standards, and execute accurate results

**What you will bring**- Minimum of two years current experience in GRS is required
Strong working knowledge of GPAS system and GRS Access/My Canada Life At Work websites
Demonstrates above-average accuracy and performance in current role
Self-motivated with an ability to effectively multi-task and handle tight deadlines
Excellent communication skills; both oral and written
Organized and able to work in a dynamic and changing environment
Sound working knowledge of GRS products, services and plan types
Experience communicating with distribution partners
Ability to negotiate in a positive, professional and collaborative manner
Strong interpersonal skills; must be a team player
Skilled in Microsoft Office tools including Word, Excel and Outlook
Proven reliable and dependable working habits; results-oriented individual
Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website
- The base salary for this position is between **$minimum****:

- $ maximum** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.- For student opportunities only- For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program.-
- Be your best at Canada Life- Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.- You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.- Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.-
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.- #LI-Hybrid**Requisition ID**:1030**Category**:Customer Service and Administration**Location**:London, ON**

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