Physiotherapy Clinic Reception and Support Position

2 weeks ago


Calgary, Canada Lakeview Physiotherapy & Acupuncture Full time

**Training (paid) start date: August 21, 2023**

**Work start date: September 5, 2023**

Please see below for a description of our company and the job duties.

Lakeview Physiotherapy Clinic and Lakeview Movement Studio are modern, busy and growing physiotherapy clinics with practice areas encompassing orthopedics, pelvic health, peri-natal care, Pilates, massage therapy, Naturopathic Medicine, and Acupuncture/Traditional Chinese Medicine. These two physical locations are across the street from each and we refer to our combined practice as Lakeview Physiotherapy and Movement Studio.

We are looking for the ideal person to join our reception/clinic assistant team that can work out of and support both locations. This busy position will appeal to those individuals who are mature, cheerful, organized, detail oriented; strive for task accuracy and of course who thrive on multitasking. You will embrace teamwork with other receptionists and enjoy reception, customer service and supportive roles that enhance the patient experience as well as facilitate successful days for the practitioners. Additionally, this position requires daily tasks to maintain a clean, orderly and professional clinical environment.

**Duties**:

- Client reception and exceptional customer service
- Appointment scheduling for 28+ practitioners (Physiotherapists, Naturopathic Doctor, Acupuncturist, Massage therapists, Pilates instructors).
- Collecting payment, invoicing 3rd party insurers, submitting paid invoices to extended health benefit plans.
- Telephone management including fielding inquiries about various services and directing clients to the appropriate therapist and schedule.
- Basic record keeping.
- Assisting practitioners as able to maintain a timely schedule.
- Preparation, cleaning, stocking and organization of treatment rooms.
- Laundry.
- End of day light cleaning and organizational duties to prepare the clinic for the next business day.
- End of day POS batch close and reconciliation.

**Job Requirements**:

- Mature, engaging and responsive customer service and telephone skills.
- Typing speed 50 wpm.
- Confident computer agility to move quickly and smoothly between programs.
- Comprehension of cloud-based computing concepts.
- Moderate proficiency Microsoft Office including Word and Excel.
- Power Point and social medial platform knowledge an asset.
- Ability to handle cash and payment accurately. Experience in Point of Sale operations and balancing an asset.
- Written and spoken proficiency of the English language.
- Physical agility and comfort for sitting, walking around the clinic, frequent bending, reaching and laundry tasks.
- Experience with Jane App is an asset but not required.

Thank you for your interest, but only those selected for interview will be contacted.

**Job Type**: Fixed term contract
Contract length: 10 months

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

Expected start date: 2023-08-28



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