Principal Product Manager, Customer Experience and

4 weeks ago


Vancouver, Canada Amazon Development Centre Canada ULC Full time

10+ years of product or program management, product marketing, business development or technology experience
- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product

The Customer Experience & Business Trends (CXBT) organization made up of various functions that are dedicated to improving the customer experience for all existing and future customers of Amazon’s diverse businesses, globally. We build products and solutions that help us evaluate trends and opportunities, and work with teams all over the world to influence existing products and services, as well as those that are not yet launched. We are searching for an experienced, talented, and customer obsessed leader to come join our growing global team as a Principal Product Manager, Customer Experience & Business Trends.

In this role, you will be responsible for delivering emerging customer experience insights, partnering with senior business and technical leaders across the company, building high visibility inspection mechanisms, and ensuring Amazon is providing the best possible customer experience.

The successful leader will have a strong track record of looking around corners for emerging customer needs and translating those needs into real world solutions and impact. In this role, you will research and assess customer trends and emerging technology areas, engage with senior leaders to align on priorities, and deliver insights that influence strategic decisions around the world. You will excel at earning trust of our most senior leaders, communicating multi-faceted findings clearly, and using data and sound business judgment to drive and influence strategic decisions.

Key job responsibilities
- Build strong relationships with senior leaders and other key stakeholders (e.g., AWS, Stores, Advertising, Alexa).
- Generate and surface key emerging customer trends that Amazon should be thinking about now to better serve our customers.
- Partner with tech and business teams to refine and iterate on ideas, influencing strategic plans.
- Drive and influence key business decisions across the company on regular basis.
- Partner with external entities to drive projects forward.
- Create an inclusive and engaging work environment, balancing business needs with individual development opportunities.

Vancouver, BC, CAN
- Experience owning technology products

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.



  • Vancouver, British Columbia, Canada Amazon Development Centre Canada ULC Full time

    10+ years of product or program management, product marketing, business development or technology experience 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience Bachelor's degree Experience owning/driving roadmap strategy and definition Experience...


  • Vancouver, British Columbia, Canada Clariti Cloud Inc. Full time

    Our team voted and made it official Clariti has been awarded the prestigious, Great Place To Work in Canada, and we couldn't be more humbled. Our People make empowering cultures possible, and we know what it takes to drive strong engagement because we live it every day, in all of the small and big things we do.Read more about Us, Our People, and Our Culture...


  • Vancouver, Canada The Learning Experience #393 Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...


  • Vancouver, Canada The Learning Experience #393 Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...


  • Vancouver, British Columbia, Canada Autodesk Full time

    Position Overview We are seeking a Principal Product Manager to join our Media & Entertainment team (EMS) with a focus on driving the vision and plan for our industry cloud, Autodesk Flow. Autodesk Flow is built on Autodesk's Design and Make Platform and connects workflows, data, and teams across the entire production lifecycle from earliest concept to...


  • Vancouver, Canada Klue Full time

    We’re a highly skilled team of product people who are building an awesome product and moving fast. We value people who take initiative, lead by example, and empower everyone at Klue to participate in delivering greatness. We are looking for a **Principal Product Manager** to join our team and take on evolving our Seller experience. **This is you...**: -...


  • Vancouver, Canada Microsoft Full time

    Microsoft Teams provides world-class collaboration features that include chat messaging, presence, and real-time voice and video calling and meeting services. PSTN (Public Switched Telephone Network) integration is a key component of the calling and meetings workloads that are offered to our Microsoft Office customers in both first party (Wholesale/Consumer)...


  • Vancouver, Canada Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across...


  • Vancouver, Canada Product Disrupt Full time

    Director, Product Design - Growth & Revenue We’re looking for a highly collaborative Product Design leader to help advance our mission to help everyone with a need for automation find success with Zapier. Our Growth and Revenue group is responsible for our prospective customer and early user product journeys, including our acquisition experience, sign-up...


  • Vancouver, Canada Product Disrupt Full time

    Director, Product Design - Growth & Revenue We’re looking for a highly collaborative Product Design leader to help advance our mission to help everyone with a need for automation find success with Zapier. Our Growth and Revenue group is responsible for our prospective customer and early user product journeys, including our acquisition experience, sign-up...


  • Vancouver, Canada Riversol Full time

    **About Us** Remedy Brands is a growing consumer goods company based out of Vancouver, BC. Our two brands include: Riversol Skin Care and Midnight Paloma. Riversol Skin Care is a dermatological skincare line for sensitive skin that was founded by world-renowned dermatologist, Dr. Jason Rivers. Midnight Paloma, founded by Tayler Rogers, is a brand that is...


  • Vancouver, Canada Tipalti Full time

    As a Principal Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will work with customers either in 1:1 engagements for high-impact goals or by running scaled success programs to impact targeted customer segments. Your focus will be leveraging tools and technology to...


  • Vancouver, Canada Equinix Full time

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...


  • Vancouver, Canada Product Disrupt Full time

    About HighspotHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s...


  • Vancouver, Canada Product Disrupt Full time

    About HighspotHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s...


  • Vancouver, Canada Via Rail Canada Full time

    -Reference Number: 10219_042024 Status: Permanent - Full time Job Category: Customer Service City: VANCOUVER Province: British Columbia Annual Salary / Hourly Rate: 79 169 - 97 797 Number of positions to be filled: 1 Application Deadline: 2024-04-29 Description: Did you know that VIA Rail is carrying out ambitious projects to modernize its services...


  • Vancouver, Canada Melanie Auld Jewelry Full time

    Melanie Auld Jewelry was founded with a deep appreciation for the genuine connections we make with the people and places in our lives. We believe that everyone has a unique story to tell, and our brand is dedicated to celebrating life’s significant and everyday moments through thoughtful design and meaningful jewelry. If you are seeking a fulfilling career...


  • Vancouver, Canada RC Products Ltd. (RC Pets) Full time

    *** Reporting to the President, the Customer Experience Manager (CEM) bridges the gap between our B2B & D2C consumers and the RC Pets Brand. The role ensures that each touchpoint across the customer journey is engaging, efficient, and effective. This role has a strong focus on team management, focusing on overall customer satisfaction. On top of the people...


  • Vancouver, Canada Equinix Full time

    Who are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...


  • Vancouver, Canada Amazon Web Services Canada, Inc. - D46 Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....