Product Experience Testing Coordinator

2 months ago


Vancouver, Canada Lululemon Full time

Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

Product Technical Services team is ‘the resource hub’ within Product team that delivers research, insights, solutions, guidance, and training that enable strategic planning, decision making and execution. Providing global governance support and policy creation for end-to-end testing eco system while capitalizing on opportunities for improvement in effectiveness of our products & efficiency of our processes resulting in increased value for our guests and stakeholders. The role will report to Manager of Product Experience Testing and will support work driven by On-body Product Test team.

The key mandates of this role are to support ongoing execution and sustainment of testing ecosystem model, build out of future capacity modeling capabilities and support testing execution, analytical/reporting needs for the function.

**A day in the life**:
A Product Experience Testing coordinator is responsible for management of multiple wear tests and define the dates and gates for each wear test.
PET Coordinator is a key contact for wear testers and cross-functional partners who are involved in wear testing.
Provides Support PET Analyst in identifying key insights to validate performance and regulatory claims and identify suitable wear testers and ensure all necessary paperwork is collected from wear testers, including NDAs and product tester agreements
PET Coordinator arrange delivery of wear test samples, accounting for shipping and customs regulations.
Also supports with training cross-functional partners on wear testing program.
Some of the key decisions include Escalation of potential issues to management and leadership and key dates for wear test completion

**Qualifications**:

- Bachelors degree and 1 year or Associates degree and a minimum of 4 years relevant work experience in product testing, along with development, marketing, engineering, retail, customer service or any combination including product testing.
- Strong leadership skills. Ability to take initiative when required.
- Proven ability to create, implement, follow and lead team regarding strategic plans to completion. Strong verbal and written communication skills. Ability to work with multiple personality types and levels. Proven ability to organize and prioritize multiple complex projects/tasks with sensitive deadlines. Strong analytical skills. Attention to detail and follow up with wear test projects.
- Self-motivated, passionate, empathetic, approachable
- Excel in communication, project management, and analysis with a love of raw materials
- Visionary and strategic thinker
- Cross-functional team worker
- Proficiency in Microsoft 365 Suite, Smartsheet and Qualtrics

Must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.



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