Service Desk Technician
4 weeks ago
This position is the first point of contact in our technical troubleshooting and support duties for the company. It involves analyzing any level of technical request. Determining its priority and providing guidance and/or resolutions. The Service Desk Technician escalates to or requests assistance from other team members within the All-Fab Group IT. All requests are within a Help Desk system that is monitored and kept current within the team and with the customer.
**This position supports an extensive amount of technology. General categories are**:
- Business class hardware in a Microsoft and Android centric environment
- Computerized Industrial Machinery
- Vehicle bound technologies
- VoIP services
- Business class and manufacturing software
**The Service Desk Technician, [a Tier 1] role, responsibilities are;**
- Acting as first point of contact for incoming support requests
- Verbal and written technical support
- Ability to follow established IT procedures, within a helpdesk system
- Triaging Helpdesk Requests
- Resolve problems with and on behalf of customers
- Online and in person
- In a multitasking environment
- Providing solutions using internal and external knowledgebase
- Work with 3rdParty support on behalf of or with customer
- Research
- Deploy new technologies and equipment
- Improving Customer Education
- Assist in maintaining IT policy and procedure
- Promote new IT services and standards
- Documenting
- Fully record, track, and document all work related activity
- Develop technical and end user and internal documentation
- Learning and improving both independently and as an IT team member
- Participate in Team workshops for continuous improvement
- Assist other department members on projects
- Participate in technical self-improvement and training courses
**Qualifications**
- Strong customer service attitude
- Strong verbal and written communication skills [English]
- Time Management capability - Priority and Focus
- Ability to work with mínimal supervision
- Ability to work independently and in a team
- Technical knowledge & troubleshooting skills
- Preferred above average knowledge on business class technology
- Knowledge of network connectivity standards
- Knowledge of Active Directory and server services an asset
- Education and Experience
- Minimum 3-5 years of experience in an IT helpdesk role
- Two-year Diploma in IT from recognized college or university or equivalent is strongly desirable
- Microsoft MD100/101, COMPTIA A+ and ITIL certifications is considered an asset
- Manufacturing experience preferred
**Other Requirements**
- Regular Travel to other sites
- Regular hours with on-call possibility in the future
- Multiple time zone coverage CST-PST
- Ability to lift equipment over 40 lbs
- Work under pressure and with deadlines
**Salary**: $21.00-$31.00 per hour
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location
We have other current jobs related to this field that you can find below
-
Service Desk Technician
2 weeks ago
Abbotsford, British Columbia, Canada All-Fab Building Components Full timeThis position is the first point of contact in our technical troubleshooting and support duties for the company. It involves analyzing any level of technical request. Determining its priority and providing guidance and/or resolutions. The Service Desk Technician escalates to or requests assistance from other team members within the All-Fab Group IT. All...
-
IT Help Desk Technician
2 weeks ago
Abbotsford, Canada Silver Hills Bakery Full time**POSITION**: Help Desk Technician** REPORTS TO**: Senior IT Manager We are looking for a **Help Desk Technician **to join our IT Team! Our Help Desk Technician is responsible for maintaining networks, software, and equipment, resolving technical problems, and providing general IT support and assistance. **OPPORTUNITIES** You will have a chance to hone...
-
Isl 27r
2 weeks ago
Abbotsford, Canada BC Public Service Full timePosting Title- ISL 27R - Manager, IM/IT Service Desk- Position Classification- Information Systems R27- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC...
-
Isl 18r
1 week ago
Abbotsford, Canada BC Public Service Full timePosting Title- ISL 18R - Service Desk Analyst- Position Classification- Information Systems R18- Union- GEU- Work Options- Hybrid- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA...
-
Helpdesk Technician
2 weeks ago
Abbotsford, Canada Silver Hills Bakery Full timeSilver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share. Joining our family means being part of a quickly growing community that is truly committed to delivering...
-
Information Systems R18
3 weeks ago
Abbotsford, Canada BC Public Service Full timePosting Title- Information Systems R18 - Service Desk Analyst- Position Classification- Information Systems R18- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple...
-
Service Delivery Technician
2 weeks ago
Abbotsford, Canada Alliance Truss Ltd. Full time**Key Responsibilities** - Work within a managed HelpDesk ticket system - Maintain accurately detailed worklogs and documentation - Install, configure, and troubleshoot hardware, software & peripherals - Provide verbal and written technical support to end-users - Desk and Mobile phone setup and support - Maintain inventory of all IT equipment and supplies -...
-
Helpdesk Technician
2 weeks ago
Abbotsford, British Columbia, Canada SILVER HILLS Full timeHelpdesk Technician 34494 McClary Ave, Abbotsford, BC V2S 7N3, Canada Req #720 Tuesday, March 26, 2024 Silver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share....
-
Helpdesk Technician
4 weeks ago
Abbotsford, Canada SILVER HILLS Full timeHelpdesk Technician 34494 McClary Ave, Abbotsford, BC V2S 7N3, Canada Req #720 Tuesday, March 26, 2024 Silver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share....
-
Helpdesk Technician
6 days ago
Abbotsford, Canada Silverhills Full time34494 McClary Ave, Abbotsford, BC V2S 7N3, Canada Req #720 Tuesday, March 26, 2024 Silver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share. Joining our family...
-
Helpdesk Technician
4 days ago
Abbotsford, Canada Silverhills Full time34494 McClary Ave, Abbotsford, BC V2S 7N3, Canada Req #720 Tuesday, March 26, 2024 Silver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share. Joining our family...
-
Service Delivery Technician
2 weeks ago
Abbotsford, British Columbia, Canada Alliance Truss Ltd. Full timeKey Responsibilities Work within a managed HelpDesk ticket system Maintain accurately detailed worklogs and documentation Install, configure, and troubleshoot hardware, software & peripherals Provide verbal and written technical support to endusers Desk and Mobile phone setup and support Maintain inventory of all IT equipment and supplies Collaborate with...
-
Service Technician
4 weeks ago
Abbotsford, Canada AutoCanada Inc. Full time**AutoCanada**, the largest publicly-traded automotive group in Canada, is **NOW HIRING** an experienced **Automotive Journeyman Technician** with German car brand experience to work at **Abbotsford Volkswagen**. This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities...
-
Service Technician
4 weeks ago
Abbotsford, Canada AutoCanada Full timeAutoCanada , the largest publicly-traded automotive group in Canada, is NOW HIRING an experienced Automotive Journeyman Technician with German car brand experience to work at Abbotsford Volkswagen . This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that...
-
Pharmacy Technician
4 weeks ago
Abbotsford, British Columbia, Canada BC Cancer Full timePharmacy TechnicianBC CancerAbbotsford, BCThe Pharmacy Technician operates in accordance with the competency guidelines and scope/standards of practice for Pharmacy Technicians as outlined by the College of Pharmacists of British Columbia and relevant legislation, and according to organizational policies, procedures, standards and unit specific protocols....
-
Service Technician
4 weeks ago
Abbotsford, British Columbia, Canada ASSA ABLOY Entrance Systems US Inc Full timeService TechnicianASSA ABLOY Entrance Systems, Pedestrian Door Solutions, an international manufacturer of automated doors, is seeking experienced Automatic Door Service Technicians. This Position will report to the Service Manager.ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. We...
-
Service Technician
2 days ago
Abbotsford, Canada Peterbilt Pacific Full timeThe Service Technician is responsible for inspecting, diagnosing, repairing and servicing mechanical and electrical systems and components of commercial transport trucks. At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to...
-
Service Technician
4 weeks ago
Abbotsford, Canada Assa Abloy Full timeService Technician**Service Technician** ASSA ABLOY Entrance System, an international manufacturer of automated doors, is seeking Service Technicians situated in the Abbotsford, BC, Canada. ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. With global product brands such as Besam,...
-
Service Technician
4 weeks ago
Abbotsford, Canada ASSA ABLOY Entrance Systems US Inc Full time**Description**: **Service Technician** ASSA ABLOY Entrance Systems, Pedestrian Door Solutions, an international manufacturer of automated doors, is seeking experienced Automatic Door Service Technicians. This Position will report to the Service Manager. ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow...
-
Front Desk Supervisor
4 weeks ago
Abbotsford, Canada Clarion Hotel & Conference Centre Full timeClarion & Conference Centre is located in Abbotsford, BC, the heart of the scenic valley. With 115 guest rooms, and our sophisticated Grande Pinnacle Ballroom and the Conference Centre's state-of-the-art kitchen, we are proud of the events we have been able to host. With nine separate banquet rooms and our 6,200 square foot Grand Pinnacle Ballroom, our...
