Helpdesk Technician

6 days ago

Abbotsford, Canada Silverhills Full time

34494 McClary Ave, Abbotsford, BC V2S 7N3, Canada Req #720

Tuesday, March 26, 2024

Silver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share. Joining our family means being part of a quickly growing community that is truly committed to delivering healthy, great tasting products that are made with care. The Silver Hills team gives you the opportunity to grow and contribute to a healthy and sustainable vision. If you are excited by the idea of sharing your passion for healthy and delicious food with like-minded individuals and bringing great tasting products to consumers across North America and beyond, we want to hear from you

Position: Help Desk Technician Reports to: Senior IT Manager

We are looking for a Help Desk Technician to join our IT Team Our Help Desk Technician is responsible for maintaining networks, software, and equipment, resolving technical problems, and providing general IT support and assistance.

You will have a chance to hone your skills plus support and work alongside with another Help Desk Technician. You will also be exposed to the business side of things supporting new systems implementation and other special projects. The primary challenge is to stay organized and deliver exceptional customer service to your internal stakeholders while juggling competing priorities and tight deadlines.

Here is who you are…

Drive & motivation

  • You are support oriented and find customer service quite rewarding
  • You are motivated by challenges and willing to put in extra time to get the job done
  • You love technology and coming up with new cost-effective solutions
  • You are a problem solver who can make sound professional judgement

Character & ABILITIES

  • You can effectively communicate technical concepts to varied audiences
  • You are agile, flexible and able to adapt to changing environment
  • You have a positive attitude and ability to stay calm under pressure
  • You are organized, efficient and able to multitask
  • You have strong customer service and interpersonal skills
  • You have a solid understanding of basic Information Technology (IT) concepts, with skills in troubleshooting common IT issues in corporate environments, managing simple computer network tasks, and a foundational knowledge of IT security principles.
  • You are skilled in using Windows, macOS, and Linux operating systems, with expertise in managing Windows Server (2016 or newer) and Microsoft SharePoint. Familiar with cloud technologies and have been exposed to Microsoft Intune for endpoint management.

Experience

  • You have 2+ years of hands-on experience in IT support related role in a corporate environment
  • You have a degree or diploma in Information Technology or related discipline
  • You have basic experience working in a virtualized server environment
  • You have IT related certification(s), e.g. Microsoft Certs, CCNA, CompTIA Certs

Nice-to-Have

  • Knowledge and management capabilities within Microsoft Endpoint Management, including device policy enforcement, security configuration, and troubleshooting across diverse environments.
  • Knowledge and skills in administering networks using the Fortinet stack, including the configuration, management, and troubleshooting of security and network devices
  • Proficient in utilizing the Microsoft Power Platform

things you will do…

  • Maintain IT hardware inventory sourcing additional equipment as required
  • Troubleshoot issues both on-site and remotely maintaining excellence with every interaction
  • Set up and deploy new hardware and software
  • Manage print servers, active directory, and other server related resources
  • Provide mobile device and other equipment support
  • Participate in IT projects, including new systems and processes implementation
  • Improve current programs by reviewing objectives and evaluate enhancements by studying system capacities
  • You may on occasion work at varied times as the job requires
  • Primary office location: 34494 McClary Rd, Abbotsford, BC
  • Secondary office location: We have 6 locations within the Abbotsford area that require IT support from time to time
  • You will need to travel between different office locations
  • Valid Drivers License

WHY JOIN US...

We offer our team members many benefits to help them achieve their goals and support our company culture:

  • Opportunities for career growth and development
  • Competitive Healthcare Benefits Package
  • Performance Bonus and RRSP Matching
  • Free delicious and healthy bread
  • Fitness incentive fund to help you thrive
  • Friendly and supportive work environment and an ambitious team
  • Discounts at our retail store with a great selection of healthy organic products
  • Company social events focused around health, great tasting food and getting together as a team
  • 34494 McClary Ave, Abbotsford, BC V2S 7N3, Canada
#J-18808-Ljbffr

  • IT Helpdesk Technician

    1 week ago

    Abbotsford, Canada Archway Community Services Full time

    **JOB POSTING 2024-CSJ-113-01** - INTERNAL/EXTERNAL - Information Technology - IT Helpdesk Technician - Wage: $17.50 per hour - Full Time, 35 hours per week - Temporary 8-week position, summer job through the Canada Summer Jobs Program, starting June 2024 - Location: Abbotsford ** Provide IT Support to Archway Programs** **Join the team at Archway** **Come...

  • IT Helpdesk Technician

    2 weeks ago

    Abbotsford, Canada Archway Community Services Full time

    **JOB POSTING #2024-CSJ-113-01** **INTERNAL/EXTERNAL** **Information Technology** **IT Helpdesk Technician** **Wage: $17.50 per hour** **Full time: 35 hours per week** **Temporary 8-week position, summer job through the Canada Summer Jobs Program,** **starting June 2024** **Provide IT Support to Archway Programs** **Join the team at Archway** **Come Help Us...

  • IT Helpdesk Technician

    2 weeks ago

    Abbotsford, British Columbia, Canada Archway Community Services Full time

    JOB POSTING #2024-CSJ-113-01INTERNAL/EXTERNALInformation TechnologyIT Helpdesk TechnicianWage: $17.50 per hourFull time: 35 hours per weekTemporary 8-week position, summer job through the Canada Summer Jobs Program,starting June 2024Provide IT Support to Archway ProgramsJoin the team at ArchwayCome Help Us Help PeopleLocation: Multiple locations in...

  • Helpdesk Technician

    2 weeks ago

    Abbotsford, British Columbia, Canada SILVER HILLS Full time

    Helpdesk Technician 34494 McClary Ave, Abbotsford, BC V2S 7N3, Canada Req #720 Tuesday, March 26, 2024 Silver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share....

  • Helpdesk Technician

    4 weeks ago

    Abbotsford, Canada SILVER HILLS Full time

    Helpdesk Technician 34494 McClary Ave, Abbotsford, BC V2S 7N3, Canada Req #720 Tuesday, March 26, 2024 Silver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share....

  • Helpdesk Technician

    2 weeks ago

    Abbotsford, Canada Silver Hills Bakery Full time

    Silver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share. Joining our family means being part of a quickly growing community that is truly committed to delivering...

  • Service Desk Technician

    2 weeks ago

    Abbotsford, British Columbia, Canada All-Fab Building Components Full time

    This position is the first point of contact in our technical troubleshooting and support duties for the company. It involves analyzing any level of technical request. Determining its priority and providing guidance and/or resolutions. The Service Desk Technician escalates to or requests assistance from other team members within the All-Fab Group IT. All...

  • Service Delivery Technician

    2 weeks ago

    Abbotsford, Canada Alliance Truss Ltd. Full time

    **Key Responsibilities** - Work within a managed HelpDesk ticket system - Maintain accurately detailed worklogs and documentation - Install, configure, and troubleshoot hardware, software & peripherals - Provide verbal and written technical support to end-users - Desk and Mobile phone setup and support - Maintain inventory of all IT equipment and supplies -...

  • IT Technician

    4 weeks ago

    Abbotsford, Canada StructureCraft Builders Inc. Full time

    We are currently seeking an IT Technician to join our dedicated IT team. If you are a resourceful, hardworking, and service-oriented individual who thrives in a fast-paced environment, we encourage you to apply. Reporting to the IT Manager, you will play a crucial role in ensuring our IT systems run smoothly and securely. Your responsibilities will include,...

  • Service Delivery Technician

    2 weeks ago

    Abbotsford, British Columbia, Canada Alliance Truss Ltd. Full time

    Key Responsibilities Work within a managed HelpDesk ticket system Maintain accurately detailed worklogs and documentation Install, configure, and troubleshoot hardware, software & peripherals Provide verbal and written technical support to endusers Desk and Mobile phone setup and support Maintain inventory of all IT equipment and supplies Collaborate with...

  • Computer Technician

    4 days ago

    Abbotsford, Canada National Cable Specialists Full time

    Status: Regular, Full time **Location**: Abbotsford, British Columbia **Job Description**: Under the supervision of the Helpdesk Manager, within the IT Operations team, the Technical Support Agent will provide support to Guillevin employees and its subsidiaries. He/she will serve the employees of the Montreal head office on site, and support other...

  • Computer Technician

    2 weeks ago

    Abbotsford, British Columbia, Canada National Cable Specialists Full time

    Status:Regular, Full timeLocation:Abbotsford, British ColumbiaJob Description:Under the supervision of the Helpdesk Manager, within the IT Operations team, the Technical Support Agent will provide support to Guillevin employees and its subsidiaries. He/she will serve the employees of the Montreal head office on site, and support other employees across Canada...

  • IT Support Specialist

    3 weeks ago

    Abbotsford, Canada StructureCraft Builders Inc. Full time

    Reporting to the IT Manager, the IT Support Specialist plays a crucial role in ensuring our IT systems run smoothly and securely. Your responsibilities will include, but not be limited to: **Responsibilities**: - Conduct in-person and remote troubleshooting using diagnostic techniques and targeted questions. - Replicate, diagnose, and analyze issues...

  • Network and Support Lead

    2 days ago

    Abbotsford, Canada Silver Hills Bakery Full time

    Silver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share. Joining our family means being part of a quickly growing community that is truly committed to delivering...