Fulfillment Manager

3 weeks ago

Vancouver, Canada RC Products Ltd. (RC Pets) Full time

**Position Summary**

The Fulfillment Manager reports directly to the President/Founder of RC and leads the Warehouse departments in the day-to-day Fulfillment of Direct to consumer and Business to Business orders. Through the direct reports, the Fulfilment manager also has oversight on both facilities in US and Canada.

The Fulfillment Manager has relevant retail / Ecom (B2B and B2C) work experience leading a team in a Warehouse environment and is familiar with Lean Manufacturing methodologies, working with a continuous improvement mindset, as well as having a natural ability to develop good relationships through coaching and mentorship, basically a real people person. This role has a strong focus on team management, focusing on overall customer satisfaction, and has P&L responsibilities.

The Fulfillment Manager will be on sitefulltime (Monday-Friday, business hours), and love working in a pet-friendly work environment and is responsible for the care and maintenance of the entire building.

On top of the people skills, the Fulfillment Manager must be comfortable reviewing and working with data, metrics and KPIs with strong technical skills using MS Office Suite and ERP/MRP software.

**Primary Responsibilities**
- Directs the fulfilment of orders to our customers in both Direct to consumer and Business to business channels in US and Canada
- Oversight on both US and Canadian facilities
- Develops and maintains a strategic plan for the warehouse operations to ensure the efficient and cost-effective operation and utilization of the facility
- Ensures that equipment is utilized in the most efficient manner
- Works with the Supply Chain Manager to manage the flow of inventories in and out of the warehouse
- Manage the required customs documentation for cross border shipments
- Liaise with customs brokers and officers to ensure shipments are move seamlessly across the border
- Focus and analysis on the most cost-efficient outbound freight and negotiate rates with major carriers as needed
- Responsible to mentor, coach and direct the Warehouse Managers
- Focusing on team management with a customer satisfaction approach
- Manage warehouse budget and report out on department KPIs to leadership team
- Lead continuous improvement projects based on business needs
- Ensures weekly one-on-ones and annual review cycles are conducted for the department
- Ensures the safe, clean, and efficient operation of the warehouse ensuring safety protocols are updated as required.
- Responsible for the care and maintenance the office and warehouse
- Other related projects that may be assigned from time to time.

**Qualifications**

**Education and Experience**
- Strong warehouse management experience leading a team of 20+
- 5+ years of experience in a management position
- 5+ years of education in Business, Operations, and Facilities Management, with a passion for life-long learning
- Experienced in both B2B/Wholesale and B2C/E-Commerce Warehouse environments

**Knowledge, Abilities and Skills**
- Must have a pet and/or have a love for pets, and be comfortable working in a dog-friendly environment
- Computer proficiencies, including EDI, ERPs, and MS Office Suite, in particular Intermediate to Advanced Excel
- Must have experience using Warehouse Management Systems
- Has adopted lean/continuous improvement processes
- Experienced in implementing new systems and technology into an organization, from needs analysis to sourcing and collaborating with IT and other departments for implementation
- Building management experience, dealing with the upkeep of the building, machinery and attending and ensuring the building is securely locked and alarmed at the end of each day
- Experienced in change management, fostering a positive company culture, and developing and coaching teams,
- Strong business acumen and understanding of budget management, inventory management, costing, and margins
- A pleasant, positive leader with a good personality and strong interpersonal skills who enjoys bringing out the best in people
- Effective communication skills with varied audiences
- Results-oriented, solution-oriented, flexible, adaptable, resourceful, clear decision-maker and problem-solver who enjoys working at both a strategic and tactical level, both big picture and detail-oriented
- Travel might be needed from time to time

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- warehouse: 5 years (required)

Work Location: One location

  • Manager, Fulfillment Analytics

    2 days ago

    Vancouver, Canada Lululemon Full time

    who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Warehouse Fulfillment Manager

    3 days ago

    Vancouver, Canada metaHR Full time

    **Job Overview**: **Responsibilities**: - Manage and coordinate daily warehouse activities - Oversee order picking, packing, and shipping processes - Oversee same-day delivery and driver management - Ensure accurate inventory management and stock levels - Supervise fulfillment team to meet productivity goals - Implement and optimize warehouse management...

  • Manager Private Banking Fulfillment

    1 month ago

    Vancouver, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Fulfillment Associate

    4 weeks ago

    Vancouver, Canada ShipTop Logistics Full time

    Overview: We are seeking a reliable and motivated Fulfillment Associate to join our team. As a Fulfillment Associate, you will play a crucial role in ensuring the efficient and accurate fulfillment of customer orders. This is a physically demanding position that requires attention to detail and the ability to work in a fast-paced warehouse...

  • Ecommerce Fulfillment Staff

    1 week ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Ecommerce Fulfillment Staff **Department**:Retail **Reports to**: Senior Manager, Retail Operations At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement...

  • Ecommerce Fulfillment Staff

    1 week ago

    Vancouver, Canada Vancouver Canucks LP - Retail PT Full time

    **Position**:Ecommerce Fulfillment Staff **Department**:Retail **Reports to**: Senior Manager, Retail Operations At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement...

  • Ecommerce Fulfillment Lead

    3 days ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Ecommerce Fulfillment Lead **Department**:Retail **Reports to**: Senior Manager, Retail Operations At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement...

  • Ecommerce Fulfillment Lead

    3 days ago

    Vancouver, Canada Vancouver Canucks LP - Retail PT Full time

    **Position**:Ecommerce Fulfillment Lead **Department**:Retail **Reports to**: Senior Manager, Retail Operations At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement...

  • Associate, Order Fulfillment

    2 days ago

    Vancouver, Canada Holt Renfrew Full time

    Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and...

  • Customer Service and Order Fulfillment Manager HBM

    1 week ago

    Vancouver, Canada Hubstaff Full time

    Overview: We are seeking a highly experienced Customer Service and Order Fulfillment Manager to oversee our subscription-based e-commerce service team. This role requires exceptional leadership skills, extensive experience in customer service management, and a strong background in e-commerce operations. The ideal candidate will possess outstanding...

  • Fulfillment Specialist

    1 month ago

    Vancouver, Canada Faber Connect Full time

    Faber Connect is a marketplace connecting construction companies to local construction workers looking for temporary or full-time work. Join us as we pursue our vision to disrupt the $1 trillion construction labour market.Faber is looking for hungry, ambitious, and talented individuals looking to take on an exciting challenge and join a fast-growing...

  • Fulfillment Specialist

    1 month ago

    Vancouver, Canada Faber Connect Full time

    Faber Connect is a marketplace connecting construction companies to local construction workers looking for temporary or full-time work. Join us as we pursue our vision to disrupt the $1 trillion construction labour market.Faber is looking for hungry, ambitious, and talented individuals looking to take on an exciting challenge and join a fast-growing...

  • Fulfillment Specialist

    1 month ago

    Vancouver, Canada Faber Connect Full time

    Faber Connect is a marketplace connecting construction companies to local construction workers looking for temporary or full-time work. Join us as we pursue our vision to disrupt the $1 trillion construction labour market.Faber is looking for hungry, ambitious, and talented individuals looking to take on an exciting challenge and join a fast-growing...

  • Fulfilment Specialist

    1 month ago

    Vancouver, Canada CTBC Bank Corp. (Canada) Full time

    **Description**: CTBC Bank Corp. (Canada) is a subsidiary of CTBC Bank Co. Ltd. and is amongst the largest and most profitable privately owned banks headquartered in Taiwan. As an important member of our Retail Lending Team, you will provide professional contribution in annual review, reports preparation, credit analysis, policy and procedure review. You...

  • Software Development Manager

    1 week ago

    Vancouver, Canada Amazon Full time

    Software Development Manager , Multichannel Fulfilment, Buy With PrimeEver wondered how millions of sellers build their business using Amazons marketplace and fulfillment capabilities? Our group is at the center of the action, building systems that enable sellers to fulfill orders leveraging Amazon’s vast network of warehouses.You'll be leading development...

  • Software Development Manager

    1 week ago

    Vancouver, Canada Amazon Full time

    Software Development Manager , Multichannel Fulfilment, Buy With PrimeEver wondered how millions of sellers build their business using Amazons marketplace and fulfillment capabilities? Our group is at the center of the action, building systems that enable sellers to fulfill orders leveraging Amazon’s vast network of warehouses.You'll be leading development...

  • Software Development Manager

    1 week ago

    Vancouver, Canada Amazon Full time

    Software Development Manager , Multichannel Fulfilment, Buy With PrimeEver wondered how millions of sellers build their business using Amazons marketplace and fulfillment capabilities? Our group is at the center of the action, building systems that enable sellers to fulfill orders leveraging Amazon’s vast network of warehouses.You'll be leading development...

  • Analyst, Global Fulfillment Strategy

    1 month ago

    Vancouver, Canada Lululemon Full time

    WHO WE ARE lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Fulfillment Specialist

    1 month ago

    Vancouver, BC, Canada Faber Connect Full time

    Faber Connect is a marketplace connecting construction companies to local construction workers looking for temporary or full-time work. Join us as we pursue our vision to disrupt the $1 trillion construction labour market. Faber is looking for hungry, ambitious, and talented individuals looking to take on an exciting challenge and join a fast-growing...

  • Software Development Manager

    1 week ago

    Vancouver, BC, Canada Amazon Full time

    Software Development Manager , Multichannel Fulfilment, Buy With Prime Ever wondered how millions of sellers build their business using Amazons marketplace and fulfillment capabilities? Our group is at the center of the action, building systems that enable sellers to fulfill orders leveraging Amazon’s vast network of warehouses. You'll be leading...