Manager Private Banking Fulfillment

3 weeks ago

Vancouver, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Manager Private Banking Fulfillment

**What is the opportunity?**

Acts as a national operational ‘centre of expertise’ and manages a team of nationally focused operational support officer roles responsible for fulfilling on client transactions. Accountable for the operational effectiveness and management of risk as it applies to operations fulfillment activities. Provides proactive support advice and counsel to the Regional Manager Sales support on the operational effectiveness of their market and teams. Acts as a reference point for day-to-day operational activities and non-sales fulfillment management and resolution. Responsible for the identification of process and efficiency / effectiveness improvements, and supports the integration / implementation of new national initiatives and activities.

**What will you do?**
- Coach National teams to getting right the first time Quality Assurance which includes client onboarding, Banker to Banker transitions, transaction and wire fulfillment
- Partner with Regional Manager Sales Support on management of risk in the local markets, providing support and advice
- Maximizes the use of all technology to maintained data integrity, focusing on quality of client documentation and contributes to superior client care
- Maintained awareness of opportunities to determine areas of operational risk or potential losses. Recommended and implemented action plans to address and/or correct
- Ensures completion of non-complex operational activities and escalations as appropriate complex operations, risk and specific regulatory compliance functions for the market(s), ensuring processes/controls are in place and being followed to protect shareholder interests in the areas of (People Management, SECAF Authorities & Maintenance, Internal Accounts, Negotiation of items, wire fulfillment, etc. as outlined in the Policy and Procedures Library)
- Exercise good judgment that balances risk to shareholders and client experience when making decisions

**What do you need to succeed?**

**Must-have**
- Operational, process execution experience and knowledge
- People leadership
- Organized and strong prioritization skills
- Strong Collaboration skills, client focus skills and Communication Skills

**Nice-to-have**
- Bi-lingual French/English
- as National Leader

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business

**Job Summary**

**Address**:
CALGARY, Alberta, Canada

**City**:
CAN-AB-CALGARY, CAN-BC-VANCOUVER

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-03-31

**Application Deadline**:
2023-04-14

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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