Associate, Learning and Development Consultant

3 months ago

Toronto, Canada Lilly Full time

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

The Learning and Development (L&D) Consultant’s purpose is to create and enable employees to acquire deep expertise within the therapeutic areas they are responsible for, in a manner that is engaging, efficient, and anchored in the realities of the Canadian Healthcare landscape. Additionally, they are responsible for helping employees to embrace and improve capabilities that will lead to improved customer experiences.

The role of the L&D Consultant requires deep expertise in relevant therapeutic areas, possibly including diabetes, obesity and cardio-metabolic health. The role requires an experienced individual to influence and work with internal cross-functional partners such as marketing, medical and sales.

**Main areas of Responsibility**:
1) Act as Business Partner by building and sustaining valued partnerships:
Leverage effective relationships with key business partners in marketing, sales, and medical to identify gaps and desired learning outcomes, that inform the delivery of appropriate training resources to the sales force.

Strategically consult and collaborate to advise how learning solutions will drive business outcomes

Leverage resources to enhance value to business partners

Work collaboratively with other members of the Learning and Development and sales management teams.

2) Training:
Provide initial and ongoing training of the sales force on foundational skills and knowledge

Collaborate with sales leaders, to support disease state knowledge needs and development of prioritized capabilities/skills.

Conduct field visits with field sales to provide coaching and assess training needs

3) Learning Solutions:
Use Adult Learning, Blended Learning and Modern Learning Principles to:
Perform needs and gap assessments and make recommendations for appropriate learning interventions

Design, develop, and implement sales training to build clinical confidence and product knowledge

Evaluate and consistently update learning programs and content

Create annual brand learning plans to support learning activities throughout the year

Facilitate training programs for the sales force

Develop sales training materials for clinical confidence and product training

4) Business Ownership and Accountability

Demonstrate knowledge of disease state, product portfolio, and therapeutic options

Demonstrate knowledge of drive improvements in omni-channel optimization and services/solutions

Maintain up-to-date knowledge of local selling environment, marketplace trends, and affiliate/business unit objectives

Establish and ensure consistent use of processes and tools to manage projects and demonstrate strong prioritization skills.

Develop content for launch readiness in compliance with local label and business needs

**Basic Requirements**:
Bachelor’s Degree

Minimum of 3 years sales experience, preferably in Diabetes or cardio-metabolic health

Experience and passion for customer-centric selling approach / philosophy

Excellent facilitation & communication skills, both written and verbal

Bilingualism (French and English) is an important asset

Ability to connect with broad range of audiences and ability to leverage use of virtual training platforms

Experience working within or knowledge of the relevant therapeutic area.

Highly skilled in project management and Microsoft Office tools - Excel, PPT, Word, Teams etc.

Important traits: Learning agility, autonomy, optimism, resilience, passion for work, adaptability, desire for achievement

Strong influence, communication and networking skills to build relationships with cross functional leadership and peers

High energy, drive and enthusiasm towards delivering excellence in capability work and experiences

Proven decision-making and critical thinking skills to help guide strategic and tactical planning.

Le conseiller en Apprentissage et perfectionnement a pour objectif d’acquérir une expertise approfondie dans les domaines thérapeutiques sous sa responsabilité et d’en faire profiter les employés, d’une manière mobilisatrice, efficace et ancrée dans la réalité du monde des soins de santé au Canada. De plus, il est chargé d’aider les employés à adopter des techniques et à améliorer leurs capacités afin d’offrir une meilleure expérience client.

Le rôle du conseiller en Apprentissage et perfectionnement exige une expertise approfondie dans des domaines thérapeutiques pertinents, notamment les mal

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