Systems Analyst

Found in: Talent CA C2 - 1 week ago

Ottawa, Canada Emtec Full time

Position Description

We are seeking a System Analyst with deep knowledge of IT Service Management (ITSM) tools to join our team and large-scale government client projects in Ottawa. You must have hands-on experience with ITSM deployment to be considered for paid training to certify in the preferred ITSM tool suite (BMC-ITSM) which we are willing to candidates who join our permanent team.


Typical tasks and activities associated with role include, but are not limited to, the following:

Implement applications to support projects, departments, organizations or corporate services; Translate business requirements into systems design and technical specifications; Analyze and recommend alternatives and options for technical solutions; Analyze business requirements, perform feasibility studies, provide costing estimates for options analysis, data mapping, and produce the required functional and technical specifications or process re-engineering recommendations; Provide system expertise (BMC-Remedy) to both functional and technical teams to ensure effective integration of solutions across the application(s); and Provide application support (in BMC-Remedy) to end-users by troubleshooting and correcting issues, providing training, and reporting to management.

Workplace: Hybrid model. Currently work is remote. Moving forward there may be onsite in Ottawa with ability to work remotely from home and travelling occasionally when required

Must Have Skills:

5+ years of experience working as a Systems Analyst implementing BMC-ITSM projects OR 5+ years ITSM project implementation experience and the willingness / ability to complete BMC training to certify in 6 weeks Previous experience working on government projects

Preferred Skills:

Experience with BMC Digital Workplace an/or BMC Atrium Orchestrator ITIL certification BMC certifications Government of Canada security clearance in process or completed

Professional Skills:

Solid written, verbal, and presentation communication skills Strong team and individual player Maintains composure during all types of situations and is collaborative by nature High standards of professionalism, consistently producing high quality results Self-sufficient, independent requiring very little supervision or intervention Demonstrate flexibility and openness to bring creative solutions to address issues

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