Wage Subsidy and Resource Room Advisor

2 weeks ago

Maple Ridge, Canada Douglas College Full time

**Position Details**:

- Position Information

**Location**
- Maple Ridge

**Salary Range**
- $30.30 to $32.80 per hour

**The Opportunity**
- With your eye for detail, you’re skilled at reviewing and understanding wage subsidy agreements to support our clients with their contracts from employers. As a Certified Career Development Practitioner (CCDP), you equip our clients with the resources, tools, and skills they need to succeed in their career goals. Your customer-centric approach, knowledge of the labour market, and experience working with diverse client needs, contributes to the success of the Training Group.

**WHO WE ARE**

**Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.**

**Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.**

**WHAT WE OFFER**
- We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.
- Transit-accessible campuses
- Hybrid work arrangements for eligible positions
- Competitive salaries
- Excellent Health and Dental Benefits for eligible positions
- Defined-Benefit Pension Plan for eligible positions
- Professional Development funding
- Access to our Fitness Centres and Classes

**For more benefits information,**click here****

**WHAT IT TAKES**

**WAGE**SUBSIDY**:

- Review wage subsidy legal agreements for accuracy and completeness.
- Assist employers with claims and documentation.
- Follow up with employers to ensure that claims are submitted on-time.
- Conduct wage subsidy on-site monitoring.
- Ensure that documentation is entered and updated within our Client Relations Management System (ICM).
- Update internal tracking system to assist with forecasting expenditures. Assist with providing vacation coverage for team members.**RESOURCE**CENTRE**:

- Assist with greeting visitors, answer inquiries and direct appropriately.
- Support clients with computers and troubleshooting simple problems when required.
- Provide responses to electronic and telephone inquiries about WorkBC Services.
- One-to-one coaching with resume writing, job search techniques, career planning materials, assessment tools and other resources.

**Team Collaboration & Communication**:

- Communication with Career Coaches and Employment Placement Specialists to keep them informed about any challenges arising from a placement.
- Collaborate and case conference with the team to enhance service delivery and client support.
- Attend and participate in team meetings.

**Administrative Tasks**:

- Follow and contribute to Douglas College’s ISO 9001 quality management system
- Provide monthly reports to the Centre Manager on program activities
- Carry out miscellaneous administrative tasks as required to support the team and Client service delivery.

**To Be Successful In This Role, You Will Need**:
**Experience**
- Customer service experience, where helping clients feel welcome and supported is a focus.
- Familiarity with **employment services** and work with clients who have complex barriers such as mental health, disability, long-term unemployment.
- Experience using **government reporting and database systems** is preferred.
- Experience assisting employers in creating realistic training plans.
- Demonstrated ability to meet performance-based targets.

**Skills**
- **Strong communication skills**:

- **Interpersonal skills**: Ability to establish rapport and maintain professional relationships.
- **Problem-solving abilities**: Skill in identifying and resolving issues that may arise with an employer after the legal agreement has been signed.
- **Technological proficiency**: Proficient in MS Office Suite and online meeting platforms and the ability to efficiently learn new software tools.
- **Organizational skills**: Ability to manage multiple client files, maintain records, and conduct follow up.

**Additional Information**
- Monday to Friday.
- Variable shifts which will include some Wednesday and Thursday evenings and, on occasion, Saturdays for community events
- This is a full-time contract 35 hours per week.

**Posting Number**
- 02439SA

**Position Title**
- Wage Subsidy and Resource Room Advisor

**Anticipated Start Date**
- 01/06/2025

**End Date**
- 01/05/2026

**Needs a Criminal Records Check**
- Yes
- Posting Detail In

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