Inbound Support Representative

6 months ago

Winnipeg, Canada PRICE INDUSTRIES LIMITED Full time

**What We Offer**:

- Health and Dental - Employees and their families enjoy flexible benefits options covering an extensive list of medical and dental expenses and services.
- Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
- Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being.
- Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
- EQ Care® - You and your family will have free access to speak with a doctor by phone or app from wherever you are.
- Gym Subsidy Program
- Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.

**Inbound Support Representative (GRD)**

The Inbound Support Rep, reporting directly to the Inbound Support Services Team Leader, is responsible for the timely processing and administration of incoming special orders, including but not limited to the scheduling of orders with design, processing of EREQ’s, and timely generation of quotes pertaining to those orders. The Inbound Support Rep is also responsible for addressing and the administration of incoming quote requests, invoicing, debit/credit, as well as double checking of work produced by other team members for accuracy.

**Key Results and Expectations**
- Strive to attain key metrics as indicated by Team Leader.
- Provide assistance to co-workers / reps / account managers in a prompt, professional manner.
- Openly communicate and work cohesively with immediate team members and Team Leader(s).
- Ensure incoming requests are addressed appropriately and in a timely manner.
- Ensure outgoing responses are accurate, timely and error free.
- Verify other team members’ work for accuracy as required.

**Duties and Responsibilities**
- Review incoming quote requests and other documentation to prepare time, cost, materials, and labor estimates.
- Communicate with production to determine build / assembly process times.
- Maintenance of incoming quote request queue (wpg quotes).
- Direct inquiries to appropriate departments when required
- Consult with Reps, Account Managers, personnel in other departments or Production Lead Hands / Cell Leaders to discuss and formulate estimates and resolve issues.
- Sorting order into appropriate groupings, checking freight charges, inputting data to invoices.
- Collect daily/weekly product figures and enter into reports.
- Filing and administrative duties.
- Other duties as assigned.

**Education/Experience Required**
- Minimum grade 12 education.
- Post-Secondary Education preferred.
- Minimum 1 year experience in a manufacturing environment.

**Skills and Abilities Required**
- Ability to read product drawings.
- Proficiency with MS Office Suite.
- Problem solving abilities.
- Excellent communication skills, both verbal and written.
- High attention to detail.
- Ability to multitask.
- Ability to prioritize workloads.
- Ability to function in a team setting.
- Ability to work independently.

Should this excellent opportunity interest you, please submit your resume, including salary expectations.

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.

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