Front Desk Supervisor

3 weeks ago


Oakville, Canada Holiday inn Oakville Centre Full time

Reporting to the Guest Service Manager, the Front Desk Supervisor is responsible for ensuring prompt, attentive, outstanding guest service to all of our guests and assisting in overseeing the day to day operations in the Front Office. Ultimately, the Front Desk Supervisor is responsible that all the Front Office Standards are being accomplished. Come Share our Passion for Service Excellence.

Summary of Responsibilities:
Reporting to the Guest Service Manager, the Front Office Supervisor's responsibilities and essential job functions include but are not limited to the following:

- Consistently offers professional, engaging and friendly service to each guest, making each guest feel welcome in our hotel.

*Promote IHG One Rewards to our guests and follow these standards.
- Lead by example and ensure the department provides outstanding service and teamwork

*Able to deal calmly and professionally with the public and employees in any and all crisis situations
- Day to day supervision and the smooth operation of the Front Office
- Operate according to the policies, procedures, quality standards and services established by the management team
- Willing to work all shifts and weekends, if needed. Schedule will change weekly as required.
- Willing to learn new tasks & duties as needed
- Handle all special requests quickly & appropriately
- You will do Manager on Duty shifts as a regular part of your schedule
- Monitors performance through positive feedback, corrective actions as necessary
- To work closely with other departments to ensure the smooth management of operations through preparation and follow-up
- Assist with ordering & processing invoices using PO system.
- To assist in training employees ensuring that they have the necessary skills to perform their duties effectively
- Effectively communicate and implement new policies/procedures for the Front Office.
- Stay current with industry/competitive trends and making recommendations for improvement
- Responsible to respond to Emergency situations, as necessary

*Know and follow H&S policies for the hotel, ensuring a safe working environment for all staff members
- All other duties as assigned

**Requirements**:

- Excellent communication (written & verbal) and interpersonal skills
- A strong team player, able to work within deadlines and motivate a team
- A good problem solver, who is confident, energetic, flexible and proactive
- Computer literate with knowledge in Microsoft Office, including Microsoft Outlook, Excel, Word and Opera
- Results oriented, positive, service driven with a sense of urgency and ability to prioritize
- A self-starter who adapts to change with ease and is able to handle many tasks simultaneously
- A creative individual who has a proactive eye for detail and cleanliness
- Hospitality Degree or Diploma an asset
- Knowledge of safety regulations including GHS, First Aid
- Minimum 2 years experience in a full service hotel
- Able to develop, motivate and lead colleagues
- knowledge of Payworks an asset

Physical Aspects of Position (include but are not limited to):

- Constant standing and walking throughout shift

Thank you for your interest in Holiday Inn Oakville Centre. Only those who are selected for an interview will be contacted. If you are selected for an interview, please let us know of any accommodations that may be required in the interview process.

**Salary**: From $45,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday

Application question(s):

- Do you have a valid work permit to work in Canada?
- How far do you live from our hotel?

**Experience**:

- front desk: 3 years (required)
- Supervisory: 2 years (required)

Work Location: In person

Application deadline: 2024-03-10
Expected start date: 2024-03-20



  • Oakville, Canada Dr. Cynthia Blair Medicine Professional Corporation Full time

    **About us** Dr. Cynthia Blair Medicine Professional Corporation is a small business in Oakville, ON L6M 4J2. We are professional, and our goal is to provide a caring, compassionate, and congenial environment for patients and staff.. Our work environment includes: - Modern office setting - Growth opportunities **Dr. Cynthia Blair Medicine Professional...

  • Front Desk Agent

    1 week ago


    Oakville, Canada Holiday inn Oakville Centre Full time

    The Front Desk Agent welcomes everyone to the hotel and provides exceptional customer service. Checks guests in and out using Opera Property Management System Promotes IHG One Rewards programs. Code electronic keys. Take cash and credit card payments and balancing float at end of shift. Answering switchboard, wake up calls, Liase with Housekeeping and...

  • Front Desk Agent

    4 weeks ago


    Oakville, Canada Holiday inn Oakville Centre Full time

    The Front Desk Agent welcomes everyone to the hotel and provides exceptional customer service. Checks guests in and out using Opera Property Management System Promotes IHG One Rewards programs. Code electronic keys. Take cash and credit card payments and balancing float at end of shift. Answering switchboard, wake up calls, Liase with Housekeeping and...

  • Front Desk Agent

    1 month ago


    Oakville, Canada Fairfield Inn by Marriott Toronto Oakville Full time

    Greeting guests upon their arrival and providing a hospitable welcome - Recording client information in the company’s guest book or internal database and directing them to their designated rooms - Receiving calls, conducting room reservations, and verifying existing bookings - Organizing transportation services and making restaurant reservations for guests...


  • Oakville, Canada Bronte Road Family Dental Full time

    _**Full Time **_position with opportunity to grow within the office._ We are currently offering approx. 30 hours per week We adjust our schedule to accommodate our demand and these hours may expand over time. - No experience in dental office required; Extensive Training will be provided - Excellent Customer Service skills & Experience is required - We're...


  • Oakville, Canada Meridian Massage & Physiotherapy Full time

    We are looking for a physiotherapy assistant and front desk to join our team in South Oakville Centre. We are looking for a detail oriented person with knowledge and experience in the health care field. Salary $15-$16/hour (incl. 4% vacation pay) Responsibilities include, but not limited to: - Administrative work (taking phone calls, providing information...

  • Security Supervisor

    1 month ago


    Oakville, Canada Platinum Security Guards Ltd Full time

    **FULL-TIME Security Supervisor** **Morning shifts: 8:30am - 4:30 pm (Mon-Fri)** **Posting: Front desk High-rise residential condominium building.** **JOB DUTIES**: + Assisting the property manager in day-to-day activities; + Front desk duties & Access control. + On foot Patrols. + Monitoring & supervising the other site guards. + Logs & Report Writing &...


  • Oakville, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 2297 Lakeshore Rd W, Oakville, Ontario, L6L 1H2 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing the human, physical and...


  • Oakville, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 351 Cornwall Road, Olde Oakville Marketplace, Oakville, Ontario, L6J 7Z5 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing...


  • Oakville, Canada FirstService Residential Full time

    **Job Overview**: As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent organizational skills. Shift Schedule: Monday to Friday, 0800-1600 Site Location**:...


  • Oakville, Canada The Salvation Army Full time

    **KEY RESPONSIBILITIES**: - Establishes and monitors preventative maintenance procedures for related equipment; recommends repairs and purchases as required. - Reports safety concerns and major repair issues (e.g., furniture and fixtures). - Ensures the general upkeep of the facility such as cleaning floors, washrooms, windows, dusting, collects and...

  • Security Guard

    1 month ago


    Oakville, Canada Platinum Security Guards Ltd Full time

    **FULL-TIME Security Guard** **Posting: Front desk High-rise residential condominium building.** **JOB DUTIES**: + Monitoring video surveillance; + Front desk duties & access control. + Performing routine patrols. + Preventing any criminal activity on site. + Maintaining logs & reporting incidents. **REQUIREMENTS**: + Valid Ontario Security License. +...


  • Oakville, Canada Allied Psychological Services Full time

    **Enquiries: Debbie Carman (Office Manager)** **Office Administration** Allied Psychological Services (APS) is an association of professionals with a diverse range of experience and expertise. This allows us to provide a broad range of services, under one umbrella, better meeting your needs. Our team can provide psychological treatment, psychotherapy,...

  • Tire Sales

    4 weeks ago


    Oakville, Canada MTC Tire Oakville Inc. Full time

    MTC Tire Oakville Inc. -Tire Sales & Service Advisor Our Company: MTC Tire Oakville is a family run business that has been in Oakville for more than 34 years. With customer service as our prime concern, we wish to build our business and are seeking to hire a highly motivated individual to join our dynamic team as a full time Tire Sales & Service...


  • Oakville, Canada Oakville Rehab Centre Full time

    Oakville Rehab Centre is a caring group of health professionals who share a desire to make a difference. We are looking for a Medical Receptionist / Administrative person for our rapidly expanding health care clinic. **Responsibilities include**: - Scheduling appointments - Comfortable on computers and the telephone - Fax and Scan medical documents -...


  • Oakville, Canada Maallah & Salam Dent Prof Corp Full time

    We at Rebecca Dental are dedicated at providing exceptional dental care for all our patients. Our ideal candidate maintains excellent communication skills, an eye for detail, is highly organized, a commitment to patient satisfaction & comfort.Responsibilities:Greet and check in patients as they arrive at the dental officeSchedule and confirm appointments for...


  • Oakville, Canada Maallah & Salam Dent Prof Corp Part time $19 - $25

    We at Rebecca Dental are dedicated at providing exceptional dental care for all our patients. Our ideal candidate maintains excellent communication skills, an eye for detail, is highly organized, a commitment to patient satisfaction & comfort.Responsibilities:Greet and check in patients as they arrive at the dental officeSchedule and confirm appointments for...


  • Oakville, Canada SPEERS DENTAL CENTRE Full time

    Looking for a Dental Receptionist/Adminstrative with or without dental office experience. Must be fluent in English. No students please this is a permanent position **Job Types**: Full-time, Part-time Pay: $18.00-$25.00 per hour **Benefits**: - Dental care Schedule: - 8 hour shift Ability to commute/relocate: - Oakville, ON: reliably commute or plan...

  • Receptionist

    1 month ago


    Oakville, Canada LabTest Certification Full time

    ***Receptionist** **Job Title**: Receptionist **Description**:Front desk services **Location**:Oakville, Ontario, Canada **Full time/Part time/Contract**: Full-time LabTest Certification Inc. is a Canadian-based Testing, Certification, and Inspection Body with head office in Delta, BC (Canada), and additional locations in Richmond, BC (Canada), and Las...

  • Spa Co-ordinator

    1 week ago


    Oakville, Canada Rosewater Spa of Oakville Full time

    We are looking for an experienced, enthusiastic, individual to run a busy front desk in an established downtown Burlington/Oakville spa. Rosewater Spa is celebrating 23 years of service in 2023 and is recognized as one of Canada's top 25 Spas. Minimum Qualifications: Exceptional customer service & hospitality experience in the spa industry is a...