Region Manager

4 weeks ago


Mississauga, Canada Primo Water Corporation Full time

Overview:
**Responsibilities**:
We are currently looking for a Region Manager to join our team at our location in **Mississauga, ON **and oversee the region of Ontario and North East USA.

**Compensation**: $100000 - $150000 / year
- MIP Bonus : 30%

**Responsibilities**:

- The Region Manager of Home and Office Delivery will provide leadership to a team of District Operations Managers and Warehouse Managers responsible for the delivery of bottled water, coffee, and tea to our residential and commercial customers.
- The Region Manager will establish a high-performance culture that attracts, retains and develops associates with the common purpose of safety, customer service, and sales following Primo Water North America's standard practices.
- The Region Manager will be directly responsible for the route delivery and warehousing functions in their geography and will be comfortable collaborating with cross-functional partners to drive business results while managing their financial outcomes.
- Establish a customer centric culture by demanding urgency and process execution in real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives
- Champion safety culture by actively leading Primo Water North America's Core Safety Principals
- Lead the adherence to PWNA's standards for all branch processes related to customer service, order delivery, route loading, facility and inventory management
- Support the personal and professional development of leadership direct reports through performance objectives and coaching
- Responsible for maintaining staffing levels within Region through talent acquisition, development, and retention
- Conduct one-on-one meetings with Operations/Warehouse Managers and establish corrective plans as needed
- Develop cross-functional partnerships with Production, Supply Chain, Fleet, Sales and Customer Care to drive results
- Drive Net Promoter Score within market through communication, training, and employee engagement
- Implement employee and leadership development programs, training initiatives, evaluation programs, and cultural/engagement programs.
- Inspire revenue growth through active sales leadership (upselling and new customer acquisitions)
- Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions
- P & L oversight and accountability
- Serve as key catalyst of change by actively leading direct reports through transformational business initiatives

Qualifications:

- BA/ BS Degree strongly preferred
- Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or warehouse employees required
- Passion for working safely and demanding safe work behaviors from direct reports
- Open-minded to change and capable of leading a team through resistance
- Ability to effectively manage, develop and train direct reports to support the company vision, goals and objectives
- Excellent written, verbal communication, and interpersonal skills
- Strong knowledge of financials, financial analysis and Profit & Loss statements
- Experience managing and anticipating business challenges and changes
- Ability to listen and respond to information effectively and influence decision makers
- Proven ability to develop leadership bench
- Strong sales techniques, communications, negotiation and customer service skills
- Ability to be innovative and creative
- Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

CDN2023


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