Customer Service Rep

2 weeks ago


Edmonton, Canada MTE Logistix Edmonton Inc. Full time

**MTE Logistix**, a 3rd-party warehousing provider with a 95 year history and its base in Edmonton, is looking to add Customer Account Representatives to its existing team of professionals.

Join us where you will become the resident expert on your group of customer accounts, understanding their needs, answering their questions, entering their orders into our warehouse management system and processing them for the warehouse to pick and ship the outbound orders.

Having some general knowledge of the warehousing & distribution industry is a strong asset.

**Qualifications include**:

- Knowledge of MS Excel and Outlook
- Previous alpha-numeric data entry experience
- Understanding of EDI (electronic data interchange)
- Understanding of WMS/ERP systems

**Work experience desired includes**:

- 2-5 years of experience in an office setting, working within a team.
- Knowledge of warehouse documents such as bills of lading and warehouse receipts.
- Strong attention to detail and prioritization skills.
- Excellent organizational skills, with good problem solving approach.

**Skills required**:

- Data Entry Skills,
- Customer Service, strong verbal and written communication
- Customer Focus,
- Analyzing Information ,
- Problem Solving,
- Process Improvement
- Energetic and dependable
- Deadline-Oriented/proficient time management

**Education preferred**:

- Certification in Business Administration is an asset

West Edmonton office location, daytime hours Monday-Friday.

**MTE offers**:

- competitive wages,
- comprehensive benefits,
- company contributed pension plan,
- room for advancement,
- and continuing education opportunities
- keywords: admin, administrator, logistics, administrative assistant, warehousing, distribution, operations, CSR, customer service, customer account_

MTEHP

**Job Types**: Full-time, Permanent

**Salary**: From $21.00 per hour

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)
- office administration: 3 years (preferred)
- Data entry: 3 years (preferred)
- MS Office Suite: 3 years (preferred)
- warehousing & distribution/Logistics industry: 2 years (preferred)
- ERP/ WMS systems: 1 year (preferred)

Work Location: One location



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