Assist Manager Mail Distribution Services

2 months ago

London, Canada Canada Life Assurance Company Full time

**Job Description**:
The Mailroom Operations handles all incoming and outgoing correspondence for all business areas and lines of businesses within the company. Within this environment, the Assistant Manager, Mail Distribution Services is responsible for all staffing and performance functions for the Mail Distribution Service team including

**What you will do**
- Provide direction and support for all department staff. Ensuring team members’ individual objectives are aligned with department priorities, conduct regular meetings with direct reports to ensure no operational issues and provide coaching and performance management and guidance for them to do the same. Responsible for all aspects of staffing; interviewing, hiring, training, and scheduling.
- Privacy Representative: active role in privacy breaches when Mail Distribution Services is involved. This involves incident investigation, review of protocols and recommendations to ensure incidents are non-recurring.
- Monitor vendor performance to ensure services are delivered in accordance with the contractual agreement and escalate when service levels are not met.
- Ensure daily departmental stats are maintained. Participate in budget process. Manage expenses within budget. Explore cost saving initiatives. Review, code & approve invoices. Ensure departmental chargebacks are completed in month.
- Active role in Emergency Evacuation procedures including crisis management and BCP.

**What you will bring**
- Progressive leadership experience
- Organized with attention to detail
- Flexibility - must be able to make changes to accommodate business changes/activities
- Excellent problem-solving skills, think outside the box
- Strong verbal and written communication skills
- Strong computer skills

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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