Assistant Cafe Supervisor
6 months ago
_Assistant Café Supervisor_
**Responsibilities**:
- Provide friendly, prompt, and courteous service to all café guests, ensuring their satisfaction
- Actively engage with guests, build relationships, and cultivate a positive customer experience
- Assist the Store Manager/Store Manager in preparing personnel, equipment, and supplies to meet business demands
- Assign duties and responsibilities to team members, fostering teamwork and cooperation
- Administer day-to-day operations, focusing on meeting food and labor cost targets
- Ensure adherence to food quality, safety, and cost management standards
- Collaborate closely with the Store Manager to maintain operational excellence and adhere to Oomomo café and Food Safety standards
- Order and prepare goods as required to meet expected business volumes
- Execute orders promptly, meeting or exceeding guest expectations and upholding Oomomo café standards
- Follow Oomomo café recipes and minimize food waste
- Ensure the safe operation of appliances, equipment, and tools, adhering to WHMIS guidelines
- Adjust work schedule as necessary to meet the needs of the café, including daytime, evenings, weekends, and holidays
- Maintain a calm demeanor during busy periods or unusual events, setting a positive example for the shift team
- Oversee all Down Time Management duties and Opening/Closing duties as assigned
- Manage staff performance, support HR Admin tasks, participate in recruitment, onboarding, and training of new staff members
- Perform other duties as assigned by the Manager
**Requirements**:
- High school graduate with a minimum of 1 years of supervisory experience in a café/retail/food service environment
- Food Safe level 1 certification or higher
- Experience interacting with the public in a café/retail/food service environment, including sales and cash transactions
- Willingness to work flexible shifts, including evenings, weekdays, weekends, and holidays
- Fluent in spoken English; Chinese/Japanese language skills are a bonus
- Strong interpersonal and communication skills
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Richmond, BC V6X 4J7: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Hospitality: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Smart Serve (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
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