Servicing Analyst

2 weeks ago

Québec, Canada Projuris Corp. Full time

**Bilingual (French/English) Servicing Analyst **- Job Description**
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- May function as a problem-solving resource for more junior staff.
- Organizes work information to ensure accuracy and completeness.
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
- Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements (SLAs) are met. Checks and reconciles information and documentation to ensure accuracy and completeness.
- Analyzes data and information to provide insights and recommendations.
- Identifies and analyzes issues and problems and resolves discrepancies in a timely manner. Deals with clients directly to resolve issues and/or escalates as required.
- Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
- Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.
- Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
- Understands the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
- Supports the development of tools and delivery of training focused on delivering business results.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed

**Requirements**:
**Bilingual (French/English) Servicing Analyst - Mandatory Skills**
- French and English (Fully Bilingual/high competency level)
- Typically, between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Knowledge and experience using relevant systems and technology - Good.
- Knowledge and understanding of the business unit's key products and services, processes and controls - Good.
- Knowledge of the risk and regulatory requirements of the business - Good.
- Experience using Microsoft Office
- Excellent communication, prioritization and team building skills.

**Bilingual (French/English) Servicing Analyst - Nice to Have Skills**
- University Degree/diploma

Bilingual (French/English) Servicing Analyst - Assignment Start Date
- ASAP - 6 months to start

Bilingual (French/English) Servicing Analyst - Assignment Location
- Montreal, QC - Hybrid (1 day/month)

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