Customer Service/cook

2 weeks ago

Victoria, Canada Donair Express Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. Your primary responsibility will be to assist customers with inquiries related to our food service offerings, ensuring that they have a positive experience while adhering to food safety and handling standards.

**Duties**
- Provide information about menu items, including ingredients and preparation methods.
- Assist customers in placing orders and resolving any issues related to their orders.
- Maintain a thorough understanding of food safety regulations and ensure compliance during customer interactions.
- Collaborate with kitchen staff to ensure timely meal preparation and delivery.
- Handle customer complaints with empathy and professionalism, striving for resolution that satisfies both the customer and the company.
- Keep accurate records of customer interactions and transactions in our system.
- Participate in training sessions to enhance product knowledge and customer service skills.

**Qualifications**
- Previous experience in a customer service role, preferably within the food industry or restaurant setting.
- Knowledge of food safety practices and proper food handling techniques is highly desirable.
- Strong communication skills with the ability to engage effectively with diverse customers.
- Ability to work well under pressure in a busy environment while maintaining attention to detail.
- A positive attitude and willingness to help others are essential traits for success in this position.
- Flexibility to work various shifts as needed, including evenings and weekends.

Join our team as a Customer Service Representative where you can make a difference by providing outstanding support while working within the dynamic food service industry

**Job Types**: Full-time, Part-time

Pay: $18.00-$21.00 per hour

Expected hours: No more than 40 per week

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking

**Education**:

- Secondary School (preferred)

**Experience**:

- Cooking or Restaurant: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Food Handler Certification (preferred)

Work Location: In person

Expected start date: 2024-12-10

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