Shift Coordinator

3 months ago

Toronto, Canada Chick-fil-A Queen & Spadina Full time

At Chick-fil-A Queen Street West, we are excited to join our downtown Toronto community and connect with thousands of individuals. We strive to not only nourish our community with reliable delicious chicken sandwiches and waffle fries but to genuinely make a meaningful and lasting connection while providing exceptional hospitality.

**Responsibilities**
- Coordinate daily front or back of house operations, including Team Member shifts, breaks, and placement
- Open, transition, and close the restaurant following proper procedures to ensure that the team for the current and following shift is set up successfully to serve guests
- Respond to guest inquiries and consult with management regarding complex issues
- Work in multiple positions of the restaurant at any given time during the day to meet business demands
- Ensure all Chick-fil-A standards and procedures are being followed
- Work alongside Operations Lead and Management to ensure the business is moving forward
- Train Team Members and ensure they are consistently monitoring food quality, temperatures, and maintaining a clean work environment
- Troubleshoot, problem-solve, and make quick decisions on a daily basis based on the operation need at any given moment
- Work in a fast-paced, multiple levels, high volume environment leading our team to deliver remarkable service
- Beginner experience in Microsoft Word, Microsoft Excel, iPads, and POS system.
- Front of House Shift Coordinator responsibilities will include counting drawers, ensuring cash management procedures are being followed, managing breaks, checklists completing setups.
- Back of House Shift Coordinator will ensure daily Food and Quality Assessments are completed, manage breaks, checklists, and complete setups.
- Note: Shift Coordinator responsibilities are not limited to the ones listed above and from time to time may be required to perform additional duties to support business demands

**Requirements**:

- 1+ years experience in quick service, hospitality, or customer service industry
- Valid Ontario Food Handlers Card (or attain one within 30 days of your start date)
- Minimum high school diploma or equivalent
- Bend and lift up to 50lbs
- Stand for long periods of time
- Pursuing or planning to pursue post-secondary education
- Can successfully uphold and demonstrate Chick-fil-A Queen and Spadina Values of humility, integrity, ingenuity, and perseverance

**Benefits**
- Culture of care and welcoming environment
- Sunday’s Off
- Discounted meal every shift
- Health Care Savings Account
- Competitive Pay
- Scholarship Opportunities
- On the job training
- Career Advancement Opportunities
- Leadership Development

**Availability/Schedule**
- Part-time or Full-time availability (20+ hours/week)
- Available at least 4 days per week
- Able to open (9am start) or close (11:30pm finish) at least 4 days per week

**Compensation**:

- $18.55/hour, then $19.05/hour after 90-day evaluation
- Specialization, tenure, and certification based wage increases available up to $22/hr

**Job Types**: Full-time, Part-time

Pay: $19.05-$22.00 per hour

**Benefits**:

- Discounted or free food

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person

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