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Dispatcher

4 months ago

Bedford, Canada Community Courier Full time

**Position**: Dispatcher

**Company Overview**:
Micco Companies is a family-owned holding company with a diverse operating portfolio that includes Colin and Belle MacDonald Charitable Foundation, Community Courier, The Chickenburger and Chicken Little Café, Harvest Wines and Spirits, Palooka’s Executive Fitness, Micco Warehousing & Logistics and Harvest Beer Wines Spirits. A long-term and respected member of the Halifax business community, Micco has a passion for growth and expansion and currently employs over 200 Associates.

We offer:

- Full time hours
- Day shifts - with on call responsibilities
- Competitive salary based on experience
- Health insurance options available
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
- Paid time off and holidays
- Opportunities for advancement within the company
- On-site parking
- Micco company and partner discounts

**Requirements**:

- Minimum high school diploma or equivalent.
- 6 months to 2 years dispatch experience. Courier or service related fleet dispatch is preferred.
- Excellent written and verbal communication skills and the ability to effectively deliver written and/or oral instructions while assisting drivers on the road.
- Problem-solving skills and high attention to detail.
- Able to prioritize, set goals, and accomplish tasks with limited supervision.
- Intermediate computer software skills.
- Knowledge of safety & compliance regulations, applicable laws and transportation standards.
- Strong geographical knowledge of HRM and Nova Scotia.
- Excellent customer service and leadership skills.

Key Responsibilities:

- Plan routes and driver schedules
- Schedule staff and dispatch drivers to appropriate locations according to customer requests/orders
- Manage communication with drivers and ensure adherence to established processes and safety requirements
- Actively monitor work in progress and manage driver productivity
- Perform order entry/updates in shipping software and communicate with customers
- Investigate and resolve escalated orders and solve operational challenges as they arise.
- Co-ordinate activities with other work units or departments
- Review, prepare and submit reports related to business KPI’s and customer requirements
- Support the Field Coordinator to arrange training for staff, and vehicle maintenance
- Ensure accuracy of completed time sheets, payroll and other summaries
- Maintain vehicle audits, operator work records, and submit fuel purchase receipts
- Track and Trace drivers and vehicles when required and communicate with various stakeholders.
- Recommend and implement appropriate action plans for process improvement.
- Perform other duties as assigned.

**Salary**: $44,000.00-$47,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Store discount
- Vision care
- Wellness program

Schedule:

- Day shift
- Weekends as needed

Ability to commute/relocate:

- Bedford, NS B4B 1Y3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person