Office Manager

6 months ago

Edmonton, Canada Catholic Social Services Full time

Catholic Social Services is seeking a dynamic and experienced Office Manager to join our team. As the Office Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our Immigration and Settlement Service. This is a fantastic opportunity for an organized and detail-oriented professional who thrives in a fast-paced work environment.

**_About CSS_**
- Catholic Social Services (CSS) is a place where _**_everyone belongs._**
- For more than 60 years, CSS has been bringing hope to those in need. Today, we are one of the largest social service agencies in the country, operating more than 100 properties in Alberta communities, helping more than 20,000 vulnerable women, children, and families find hope._
- Our staff cares for people with disabilities, supports women and children facing abuse, and welcomes refugees and newcomers to Canada. We believe in the dignity of every person and believe everyone deserves a life filled with compassion, respect, and hope._

**Responsibilities**:

- Oversee the reception team and ensure the smooth operation of daily office activities.
- Manage incoming and outgoing mail and courier services.
- Maintain a welcoming and safe reception area, greeting and directing clients, staff, volunteers, and visitors.
- Handle incoming phone calls, screen, and forward as necessary.
- Monitor and maintain office security, including operating the Intercom system.
- Submit work orders for building maintenance.
- Coordinate technical support and supplies for office printers and scanners.
- Maintain knowledge of external stakeholders and community partners to facilitate client referrals for services not offered in-house.
- Respond to inquiries, provide administrative support, and manage office interactions.
- Coordinate and manage office supplies and vendors.
- Supervise administrative staff, including performance appraisals, coaching conversations, and hiring assistance.
- Maintain confidentiality and act with discretion to protect agency interests.
- Participate in team meetings and support team initiatives.
- Perform other related duties as required.

**Requirements**:

- Diploma/Degree in Business Administration or related discipline.
- Proven experience as an Office Manager; minimum 5 years’ professional experience in office administration.
- Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
- Hands-on knowledge and experience with office equipment (i.e., telephone, paging systems; printers; fax machines; Intercom; etc.)
- Strong attention to detail and accuracy in tasks.
- Exceptional communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proactive problem-solving and decision-making abilities.
- Knowledge of office management best practices and procedures.
- Ability to speak another language in addition to English is an asset.

What We Offer:

- Competitive rate of pay based on qualifications and experience.
- Flexible benefit options when eligible.
- Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.

Our values are at the core of everything we do
- **Humility**: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
- **Compassion**: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
- **Respect**: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

**How to Apply**

If you are selected for an interview, we will contact you

**_CSS believes in the dignity of every human being. We employ people of all faiths and beliefs. We welcome all qualified applicants regardless of origin, culture, ethnicity, age, ability and gender identity._

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