Customer Experience Representative

4 days ago

Truro, Canada Parkland Full time

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, and Sparlings Propane.

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

**Position Title**: Customer Experience Representative - Seasonal

**Team and Location**: Commercial - Truro, Nova Scotia

**Position Summary**:
**Key Responsibilities**:
Open and manage existing customer accounts by recording and maintaining account information
Answers a high volume of customer calls and achieve Service Level of 85%
Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally
Direct or escalate requests and unresolved issues to the designated resource
Increase revenue through inside sales initiatives
Perform customer verifications
Perform credit verification using the Equifax credit tool
Process credit card pre-authorizations and sales accurately
Keep records of customer interactions and transactions through account comments
Manage administration associated with customer accounts
Communicate and coordinate with internal departments
Other duties as assigned

**Qualifications and Skills**:
Great interpersonal skills (internal/external), with relentless customer focus
Good communication and listening skills
Knowledge of customer service principles and practices
Good data entry / keyboard skills
Knowledge of administration and clerical processes
Attention to detail and accuracy
Problem solving skills
Multi-tasking/prioritizing skills
Self-starter, with the ability to be flexible
Stress tolerance
Experience with training and onboarding at Parkland or previous (Training SME)

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