Customer Success Manager

4 weeks ago

canada canada ca Property Vista Full time

Customer Success Manager

We're looking for a relationship builder to help drive customer success and retention at Property Vista.

Competitive compensation
• Full-Time Salaried
• Remote

At Property Vista , we put the customer at the centre of everything we do . We are passionate about delivering results, taking action, and working as a team to achieve success. Our values drive our approach to customer success, ensuring that every client feels heard, supported, and empowered to grow their business with our solutions.

Here's what you need to know about this opportunity:

  • Competitive base salary with performance-based bonuses
  • Comprehensive benefits package
  • Full-time, salaried position
  • Flexible and remote work environment
  • Generous paid vacation time
  • Employee stock options – our success is your success
  • Meaningful opportunities for learning and growth
  • Start date: ASAP

And here's what we need from the person who fills this role:

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting customer relationships
  • Promote engagement with software modules and service offerings
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Troubleshoot issues that occur within the software when needed
  • Escalate bugs and change requests to Product for software enhancement
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Build long-term relationships with clients from onboarding to advising them throughout their client lifecycle
  • Coordinate with Customer Success peers and Marketing to ensure clients optimize the product and services and appropriately debut new products as they relate to client needs
  • Analyze Sales KPIs, trends, growth of business and provide actionable recommendations for team improvements
  • Identify at-risk clients, resolve conflicts, and advise them until they find success within our product and services
  • Partner with Customer Success, Marketing, Sales, and Product teams to define a strategic plan and execute high-performing campaigns for clients

We're looking for someone who:

  • Has 2+ years of experience  in sales, account management, or project management
  • Holds a Bachelor's degree  in business, marketing, communications, or a related field
  • Is an excellent multitasker  with a keen attention to detail
  • Has a proven track record  of delivering on quota and obtaining positive reviews
  • Works effectively with cross-functional teams and leadership  at all levels, both internally and externally
  • Has excellent verbal, written, and presentation skills
  • Possesses strong organizational and multi-tasking abilities
  • Has a history of exceeding growth goals
  • Is self-motivated, goal-oriented, and has a positive attitude

Bonus points if you:

  • Have experience in the PropTech or SaaS  industry
  • Have completed a reputable sales or account management training program
  • Have experience working with CRM software  and tracking key account metrics

The successful candidate can look forward to:

  • Working closely with a leadership team that values innovation and customer success
  • Playing a key role in a rapidly growing SaaS company with a strong foothold in North America
  • Gaining access to our network of top industry professionals

A little bit about us:

We provide modern SaaS Property Management Solutions  that help Property Management Companies (PMCs)  grow their business and add value to their assets. Our technology enables PMCs to manage their properties, improve operational efficiency, and increase productivity and revenue. From lead to lease, throughout tenancy, and all backend operations, Property Vista is transforming the property management industry.

We are one of the fastest-growing SaaS companies in Canada & the US , leveraging new technology to drive digital transformation in the Property Management  industry.

For more information, please visit: Our website:   LinkedIn: Glassdoor:  

Click the 'Apply Now' button at the top or bottom of this page. From there, you will be asked to fill in your contact information, upload your resume, and answer a few mandatory screening questions. We do not require any further documentation such as a cover letter.

Due to a high volume of applicants, we are unable to respond to every application that we receive. You will be contacted if you are chosen to move forward. Our selection process follows this sequence:

  • 15-minute virtual screener interview  with a member of our HR team.
  • Virtual 60-minute technical interview  with the hiring manager and a member of our HR team.
  • Virtual 60-minute values and fit interview  with our leadership team.
  • A decision is communicated and (if applicable) an offer is extended.
  • Reference checks.

At Property Vista, we aim to complete this entire process within 2 to 3 weeks . If at any time we decide to end your candidacy, you will be notified of this by a member of our team. We would appreciate it if you extend us that same courtesy.

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