Business Analyst

2 weeks ago

Vancouver, Canada Operto Guest Technologies Full time

**Business Analyst**

Vancouver, British Columbia, Canada - Product

**About Us**

Operto Guest Technologies, the world’s leading property automation and IoT operating system for vacation rentals, hotels, and serviced apartments, is revolutionizing guest stays and hospitality management. Through technology that connects teams, guests, owners, and smart devices; Operto addresses common friction points to provide fully seamless and personalized stays - creating greater efficiency, guest satisfaction, and more revenue.

We recently completed our Series B raise for $25 million and are excited to continue revolutionizing the hospitality industry

**Job Summary**

As a Business Analyst on the Product Team, you will play a crucial role in driving data-driven decision-making and shaping product strategies. You'll collaborate with cross-functional teams (Engineering, Customer Success, Marketing, and Sales) to analyze business workflows and customer journeys to write detailed user stories for the engineering team. These stories are crucial in delivering on the product strategy. You will also assist in driving the delivery with the engineering team, using agile methodologies.

**Role Responsibilities**
- Work with the Product Manager to create epics, user stories and tasks aligning with the defined scope of the product
- Provide enough information related to the user stories for engineering to provide working estimates
- Work with stakeholders and cross-functional teams to gather requirements for story writing based on the product roadmap and direction from the Product Manager
- Work closely with the development team to provide technical options as solutions.
- Collaborate with development team lead to map out solution design, which includes data modelling, business logic, and presentation layer.
- Contribute to scrum meetings with Engineers, UI/UX Designers, and QA team members.
- Work directly with Product Managers to develop and manage the product roadmap and distill it into milestones, releases, epics, user stories, and requirements.
- Learn and understand Operto products
- Act as product advocate with reach across the enterprise - engineering, customer success, and sales teams.
- Communicate risk and issues with appropriate stakeholders such as the Product Manager
- Provide clarification between product and engineering when questions arise regarding development work or product features
- Manage ticketing of bugs related to the appropriate product, complete with requirements review and surfacing them to the Product Manager for prioritization
- Have the ability to speak to sprint velocity from the engineering team (IE. Database outage which resulted in a P0, pulling all resources to work on the issue which is why the story points were low)
- Maintain Jira as a source of truth for the engineering team
- Contribute to Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring effective communication and collaboration among team members.
- Collaborate with Product Managers to prioritize and groom the product backlog, ensuring user stories and tasks are well-defined and aligned with business goals.
- Foster a culture of transparency, openness, and trust, encouraging a safe environment for healthy conflict and constructive feedback.
- Provide guidance on Agile best practices, tools, and techniques, helping the team improve their Agile processes over time.
- Collaborate with product team members to share experiences, insights, and best practices across the organization.
- Contribute to the broader Agile community within the company, supporting initiatives to enhance Agile practices and methodologies.

**Qualifications**
- Bachelor's degree in Business, Computer Science, Design, or a related field. An advanced degree or equivalent experience is a plus.
- 5+ years of experience in business analysis and agile roles, preferably in the tech and hospitality industry.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Experience working with cross-functional teams, including engineering, design, and marketing.
- Proficiency in using agile tools (e.g., JIRA, Confluence) and data analysis tools (e.g., Google Analytics, Mixpanel).
- Strong skillset in user flow, data and workflow mapping
- Excellent communication, presentation, and interpersonal skills.
- Proven ability to write requirements and user stories.

**Technologies we use**:

- Atlassian (JIRA/Confluence)
- Figma
- Fullstory
- Google Analytics
- Salesforce
- Google Suite

**Why We Love Working Here**
- A modern office overlooking the water accessible by transit
- Fully stocked kitchen with complimentary snacks/drinks
- We have a top Health and Dental plan We work to ensure we have one of the best plans for our team members.
- We’re champions of diversity. Our diverse backgrounds, skills, and abilities make us stronger. We work hard to make Operto a place where everyone feel

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