IT Desktop French Support 8yrs Exp

3 weeks ago

Gatineau, Canada Compest Solutions Inc Full time

**IT DESKTOP French Support Tech.**
Location**:ONSITE - Gatineau, Quebec**
MAX rate - CAD$25/hr on Inc/Corp to Corp
Experience 8 Yrs

You will be presented to the client on **INC** basis.

**INC** or **Incorporated** means you will have a company registered on your name in Canada and will work with us through your company. It is a process where you will be working on the **Company to Company / Corporation to Corporation basis.**

Required Skills**:Desktop Support, Field Services, French Speaking **and **Writing **Skills, **switch and router installs and replacements, Asset Management and Documentation in ServiceNow
- **Driver Licence and Vehicle.**:

- Shift Day 08AM TO 05PM Local Time - Monday To Friday.

**Roles & Responsibilities**
- Excellent **French Speaking and Writing skills.**:

- Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools Diagnose and repair hardware problems, set up, configure and test equipment.
- Perform preventative maintenance and install upgrades and options
- Ownership of incidents/requests from start until resolution
- **All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards**:

- Resolve walk up requests for assistance including business hour
- Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America
- Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
- Creation & verification of Knowledge Base (KB) articles
- Analyze, document, and escalate critical issues to appropriate support groups Image laptops and desktops
- Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
- Assist with server installs, repairs and maintenance as required
- Assist with network issues and performance issues
- Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required
- Assist with **switch and router installs and replacements**:

- **Asset Management and Documentation in ServiceNow**

**Regards,**
**Compest Solutions Inc**

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $25.00-$30.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- IT DESKTOP French Support: 8 years (preferred)
- Install, Move, Add, Change: 8 years (preferred)
- maintenance and install upgrades: 8 years (preferred)
- IT Asset Management and Documentation: 8 years (preferred)
- ServiceNow: 10 years (preferred)
- setup computer and A/V equipment meeting room support: 8 years (preferred)
- IT Field Services: 8 years (preferred)
- , French Speaking and Writing Skills: 8 years (preferred)
- Driver Licence and Vehicle: 6 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

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