Practice Support Coordinator

3 months ago

Okotoks, Canada Calgary Rural Primary Care Network Full time

**Position Summary**:
As a member of the health team, the Practice Support Coordinator (PSC) plays a vital role in supporting family physicians, nurse practitioners and other team members by enhancing patient care and optimizing clinic operations within the Patient’s Medical Home (PMH).

In this collaborative position, the PSC works closely with the Program Director, Team Lead, Calgary Rural Primary Care Network (CRPCN) staff, physicians, nurse practitioners (NPs), and other care team members.

A large component of the role involves effectively communicating, educating and guiding clinic teams on implementing processes to improve care delivery within the medical home, sharing best practices across clinics and with other partners to support continuous learning and improvement, and acting as a conduit of information sharing between clinics and the primary care network (PCN).

**Key Responsibilities**:
**Electronic Medical Record (EMR) Data Quality and Process Optimization**
- Providing education, panel management, and practice support to physicians, NPs, and staff within medical clinics to ensure accuracy and completeness of patient information.
- Documenting clinic processes for panel identification, maintenance, and management.
- Performing annual EMR checks to review data accuracy, quality and standardization, and recommending and supporting opportunities for improvement.
- Supporting providers in Community Information Integration and Central Patient Attachment Registry (CII/CPAR) enrollment and optimization.
- Supporting providers and clinic in the enrollment for Health Quality Council of Alberta panel reports, understanding of reports and implementing opportunities for improvement.

**Communication and Relationship Building**
- Developing effective relationships with providers, their teams, and other members of the extended health team.
- Acting as conduit for knowledge and information sharing between clinic teams, PCN and other partners.
- Representing the PCN through participation in EMR and Practice Facilitator Networks.

**Education Delivery**
- Providing the medical home team with training to enable ongoing maintenance of panels and standardization of EMR data entry.
- Educating clinics in the reviewing of CII/CPAR conflict reports and assisting as needed.
- Developing and sharing resources which can be used to enhance knowledge translation across clinics and the PCN.

**Proactive and Preventative Screening**
- Supporting preventive screening and treatment adherence in primary care, ensuring that each patient encounter is maximized and used appropriately for preventive and basic care by following a screening protocol.
- Reviewing patient status, conditions, risk factors, and care needs of patients in order to offer evidence-based care to patients.
- Identifying and addressing gaps in patient records, including missing test results and referrals, leveraging Alberta Netcare for streamlined access to medical data.
- Developing internal processes to improve patient care screening and prevention
- Developing clinic specific and PCN reports about the Alberta Screening and Prevention (ASaP), clinic measuring and monitoring progress for the health team.

**Quality Improvement**
- Identifying and supporting opportunities for quality improvement initiatives within the medical home.
- Supporting physicians with the Physician Practice Improvement Program (PPIP) requirements through analysis and project support.

**Educational Requirements**:

- Medical Office Assistant (MOA) Certification or relevant post-secondary education preferred.
- Diploma in Health Information Management is an asset to this role.

**Experience and Skills Required**:

- Minimum three (3) years of experience in primary care, with knowledge of the PMH model and Integrated Health Neighborhood.
- Previous experience with panel management required.
- Advanced proficiency in EMR systems, reporting, and registry functions required.
- Proficiency in MS Office Suite (Word, Excel), Teams, OneNote, and SharePoint required.
- Experience working within a multidisciplinary care team model required.
- Practice Facilitator, quality improvement training and change management experience is an asset

**Core Competencies**:

- Familiarity with primary care clinic operations and quality improvement principles.
- Demonstrated ability to work in a team-based environment.
- Skilled in conflict resolution, and provider/staff engagement.
- Strong organizational, communication, and high-level critical thinking and decision-making skills
- Ability to work independently, adapt to changing priorities, and meet deadlines
- Demonstrated leadership skills, positive attitude, and ability to build strong relationships.
- Ability to be flexible and adapt quickly within a changing work environment

**Working Conditions**:

- Onsite and remotely with frequent travel to member clinics across the CRPCN catchment.
- Office and medical clinic environment.
- Working under mínim

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