Tier 3 / IT Infrastructure Technician

6 months ago

Sherwood Park, Canada Alt-Tech Full time

Alt-Tech Inc, a Sherwood Park based Cyber Security and Managed Service Provider (MSP) Company, is currently recruiting a full-time and permanent IT Infrastructure Analyst to join our team. With over 15 years of experience in computer systems, networks, and cyber security, we provide a wide range of support services to small, medium, and large businesses.

You will play a crucial role in the design, installation, and support of computer systems and networks. You will collaborate with our team of certified IT professionals to ensure the smooth operation of our clients' infrastructure. This includes cyber security measures, network designs, hosting and implementation, server implementation, and training services.

This role offers excellent growth opportunities, allowing you to further develop your skills and expertise in IT infrastructure management. You will have the chance to work on diverse projects and contribute to the success of our clients' businesses.

Our corporate culture is second to none, and we take pride in our key value of Family. Being part of the Alt-Tech family is more than a word, it is core to how we treat each other and our clients. If you are looking for a place that will let you get experience working with a wide range of technologies, this is the place for you

Join us at Alt-Tech Inc and be part of a dynamic team that values innovation and excellence in the IT industry. Take this unique opportunity to make a difference in our clients' businesses while advancing your career in IT infrastructure analysis.

**Responsibilities**:

- Providing technical support and troubleshooting to clients, both remotely and on-site in the greater Edmonton Area, resolving dispatched and escalated IT issues promptly and efficiently.
- Pro-actively conducting regular system audits to ensure compliance with company policies and industry standards.
- Assisting in the designing, installation, and maintenance of computer systems, networks, and servers.
- Monitoring and managing network performance, identifying areas for improvement, and implementing necessary changes.
- Collaborating with team members to develop and implement cybersecurity measures, including firewalls, antivirus software, and intrusion detection systems.
- Participating in the planning and execution of technology projects, ensuring their successful completion within budget and timeline.
- Participating in an after-hours On-Call and rapid response weekly rotation.
- Providing training and guidance to end-users on utilizing hardware, software, and other IT solutions effectively.
- Participating or completing job related tasks and duties as assigned by management.
- Staying updated with the latest industry trends and technologies, recommending improvements and innovative solutions to enhance our IT infrastructure.

**Requirements**:

- Post-secondary related diploma or degree in Computer Technology or related discipline preferred. A combination of experience and education would be considered.
- Microsoft certification would be an asset.
- 5+ years of practical experience in designing, implementing, and maintaining computer systems and networks for small to large businesses.
- Practical Experience in cloud computing platforms, mainly Azure, and can administer, deploy, and maintain infrastructure in the cloud.
- Proficient in network administration, including configuring routers, switches, firewalls, and VPNs.
- Proficient in auditing and implementing cyber security measures; MFA, Zero-day protection, DNS filtering,
- Excellent knowledge of industry best practices for IT infra design, installation, and support.
- Practical Experience with virtualization technologies, such as VMware or Hyper-V, and be able to manage virtual environments effectively.
- Possess strong problem-solving skills and be able to troubleshoot and resolve complex technical issues related to IT infrastructure.
- Able to build and maintain effective relationships with customers and peers.
- A valid class 5 license with insurance experience and a clean driving abstract.

**Skills**:

- Excellent organizational, interpersonal, verbal, and written business communication skills with a strong focus on customer service.
- Excel in a dynamic fast-paced work and team office environment.
- Experience using MSP tool stack (ticket systems, RMM, vendor portals)
- Familiarity with project management methods and principles
- A proven track record of increasing responsibility over the course of your career
- Ability to mentor and coach junior team members.
- Passion for continuous learning, researching new technology and tackling challenges.

Alt-Tech Inc. Offers:

- 8-hours day shift (Monday to Friday).
- Laptop & paid work cell phone
- Paid lunch break.
- MSP wide and rapid professional experience.
- Flexible, dynamic, and fun work environment
- Personalized training plans
- A fantastic team
- Ability to work with new technologies and services

and more

  • Tier 3 / IT Infrastructure Technician

    5 months ago

    Sherwood Park, Canada Alt-Tech Full time

    Alt-Tech Inc, a Sherwood Park based Cyber Security and Managed Service Provider (MSP) Company, is currently recruiting a full-time and permanent IT Infrastructure Analyst to join our team. With over 15 years of experience in computer systems, networks, and cyber security, we provide a wide range of support services to small, medium, and large...

  • Infrastructure Inspector

    6 months ago

    Sherwood Park, Canada Strathcona County Full time

    This posting is for 1 seasonal full-time position up to 7 months _(April to November) with the possibility of extension. _ The Infrastructure Inspector is responsible for the inspection of all Transportation Infrastructure in accordance with approved policy and standards including specific infrastructure inspections, following up on inquiries related to...

  • CGSB ET Technician

    2 weeks ago

    Sherwood Park, Alberta, Canada MISTRAS Full time

    Overview:MISTRAS Group is a global leader in technology-enabled asset protection solutions, serving critical energy, industrial, and public infrastructure. As a CGSB ET Technician, you will be part of our team of 5,000 skilled employees operating worldwide.

  • Nail Technician

    6 months ago

    Sherwood Park, Canada The Nail Box Full time

    The Nail Box is experiencing rapid growth and we are excited to extend an invitation to join our team! We are a distinctive establishment that focuses exclusively on natural nails, collaborating with top-tier product brands to deliver exceptional E-File manicure and soon to be offering pedicure services. Our unique approach leaves a lasting impression on...

  • Architectural Technician

    6 months ago

    Sherwood Park, Canada Elk Island Public Schools Full time

    Elk Island Public Schools (EIPS) is one of the largest school divisions in Alberta, serving the educational needs of approximately 17,500 students in 42 schools. Every day, the staff and students of EIPS are encouraged to pursue opportunities to grow and discover their passions in life. The Division prides itself on providing staff and students with the...

  • Senior Infrastructure Development Engineer

    2 weeks ago

    Sherwood Park, Alberta, Canada Aecon Full time

    Unlock Your Career PotentialAecon is a Canadian leader in infrastructure development, committed to building what matters for future generations to thrive. As a Senior Infrastructure Development Engineer, you will be at the forefront of transformational change in transportation and energy, partnering every day to build, connect, power, and strengthen our...

  • Traffic Signal Technician

    5 months ago

    Sherwood Park, Canada Can Traffic Services Ltd. Full time

    Traffic Signal Technicians with Can-Traffic Services install, maintain and repair traffic signal systems, subsystems, pedestrian crossovers, street lighting, flashing beacons and other traffic electrical devices. To thrive in this role, you must have electrical knowledge, related experience, a willingness to learn, ability to go out of town and a great...

  • Telecom Foreperson

    2 months ago

    Sherwood Park, Canada TC Infrastructure Services Full time

    TC Infrastructure Service, a Quanta Owned Company and part of the Valard Group of Companies has proudly serves customers across Western Canada. We boast a strong customer retention rate through our commitment to service, value and safety. A sampling of our customer base includes: Fortis Alberta, ENMAX, Telus, Shaw, Bell, Altalink, Alberta Transportation,...

  • Electrical Instrumentation Technician

    6 months ago

    Sherwood Park, Canada Plains Full time

    **Job Type**: Regular Plains Midstream Canada (PMC) is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). PMC also operates strategically-located facilities for crude oil and NGL storage, separates NGL from natural gas and...

  • CGSB Eddy Current Technician Specialist

    3 weeks ago

    Sherwood Park, Alberta, Canada MISTRAS Full time

    Job Title: CGSB Eddy Current Technician SpecialistMISTRAS Group is a global provider of technology-enabled asset protection solutions, evaluating the structural integrity of critical energy, industrial, and public infrastructure. As a CGSB Eddy Current Technician Specialist, you will work with a team of skilled employees and certified technicians operating...

  • Electrical / Instrumentation Technician

    5 months ago

    Sherwood Park, Canada Plains Full time

    **Job Type**: Regular Plains Midstream Canada (PMC) is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). PMC also operates strategically-located facilities for crude oil and NGL storage, separates NGL from natural gas and...

  • Lead Parts Technician

    6 months ago

    Sherwood Park, Canada Fix Auto Sherwood North Full time

    **1. JOB PURPOSE**: The Lead Parts Technician plays an essential role to the production team as they spearhead all parts processes to ensure seamlessness, organization, and coordination with all parts throughout the repair process. By ensuring all parts are properly ordered, delivered, and distributed, the Lead Parts Technician aids in customer satisfaction...

  • Technician

    6 months ago

    Sherwood Park, Canada GlassMasters Autoglass Full time

    **Technician** **GlassMasters Autoglass** **Starting Wage: $20 - $26 /Hr** **Monday - Friday, Saturday Availability** **Hours vary depending on season.** **Job Type: Full - Time/ Permanent** **About GlassMasters**: At GlassMasters/ARG, we are focused on building a culture that brings together ideal team players who facilitate possibility every day. We...

  • CGSB ET Technician Level ll Specialist

    3 weeks ago

    Sherwood Park, Alberta, Canada MISTRAS Full time

    Job Overview: MISTRAS Group, a global provider of technology-enabled asset protection solutions, is seeking full-time Eddy Current Level II Technicians for various projects across Western Canada. As a specialist in eddy current testing, you will be responsible for inspecting critical energy, industrial, and public infrastructure using advanced techniques...

  • Tower Crane Technician Potain

    5 months ago

    Sherwood Park, Canada Rapicon West Full time

    **Tower Crane Technician - Potain 3 POSITIONS Available, in Calgary, Edmonton and Vancouver** This position is responsible for erect, repair and service, tower and self erecting cranes with a focus on timeliness, safety and customer satisfaction in compliance with applicable legislation. **Role and Responsibilities**: - Complete service reports -...

  • Boiler Technician

    3 months ago

    Sherwood Park, Canada Sherwood Mechanical Services Full time

    *Job Summary* *Duties* - Perform regular maintenance on boiler systems. - Troubleshoot and repair boiler malfunctions. *Experience* - Proven experience as a Boiler Technician or in a similar role. - Strong controls experience. - Understanding indirect storage tanks, pumps, zone valves, glycol feeders, condensate neutralizers, and boiler primary and...

  • CGSB ET Technician Level ll

    4 months ago

    Sherwood Park, Canada MISTRAS Full time

    CGSB Eddy Current Level II (ET 2) Technician with RFT and IRIS Experience Company: MISTRAS Group is a “One Source” global provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructure. MISTRAS Group has a team of 5,000 highly skilled employees, and...

  • Heavy Duty Equipment Technician Wanted

    2 weeks ago

    Sherwood Park, Alberta, Canada Transport Car Fre Full time

    Job Title: Heavy Duty Equipment TechnicianAbout Us:Transport Car Fre is a leading provider of transportation services, and we are currently seeking a skilled Heavy Duty Equipment Technician to join our team.Job Description:We are looking for an experienced Heavy Duty Equipment Technician to perform routine maintenance and repairs on our heavy-duty equipment....

  • Warehouse Technician

    4 weeks ago

    Sherwood Park, Canada Pembina Pipeline Corporation Full time

    **Work Arrangement**: At Office / Facility **Department**: Warehouse Operations Pipelines Area Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider, serving customers for more than 65 years. Chances are, we do more than you think. We own pipelines that transport hydrocarbon liquids and natural gas products produced...

  • Technician

    6 months ago

    Sherwood Park, Canada Plains Full time

    **Job Type**: Regular Plains Midstream Canada (PMC) is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). PMC also operates strategically-located facilities for crude oil and NGL storage, separates NGL from natural gas and...