Clinic Manager
2 months ago
**Job Summary**
As a Patient experience manager, you will oversee the daily operations of the clinic, ensuring efficient and high-quality patient care. Your leadership role involves managing staff, managing the schedule, and implementing policies to optimize clinic performance.
**Responsibilities**
- Oversee the day-to-day operations of the clinic, ensuring efficient and effective delivery of healthcare services
- Manage clinic schedules and patient flow to ensure timely care delivery
- Establish and manage internal office protocols and procedures to ensure office efficiency.
- Hire and train new office staff (patient care coordinators) to respond to patients’ needs.
- Continue to cultivate our positive work environment
- Handle patient experience calls. Handle patient inquiries, complaints, and feedback in a professional manner.
- Develop and manage staff schedules and timesheets and manage other HR/personnel functions at the clinic.
- Manage, assist and supervise clinic staff to perform their tasks efficiently.
- Oversee the processing of insurance claims and billing systems.
- Deliver direct individual and team leadership to ensure all office employees demonstrate outstanding client service.
- Greet patients in a professional, cheerful manner.
- Schedule appointments and organize clinic schedule.
- Answer and appropriately route phone calls.
- Other office administration duties, as required.
**Skills and requirement**:
- A Minimum 5 years of physiotherapy setting experience, and at least 1 year of leadership.
- Minimum 1 year experience with practice perferct EMR
- Working knowledge of direct billing and insurance protocols including MVA’s, WCB and private extended health insurance.
- Proficient computer skills, including knowledge of Microsoft Office.
- Strong verbal and written communication skills.
- Solid problem-solving skills.
- Friendly, professional demeanor with excellent interpersonal skills.
- Excellent multi-tasker who can work independently and as part of a dynamic team.
**Qualifications**:
- Bachelor of business administration or Bachelor in management or equivalent
- courses/ training in leadership is an asset
Pay: $25.00-$30.00 per hour
Expected hours: 40 per week
Work Location: In person
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