Reservations Supervisor

2 weeks ago

Tofino, Canada Wickaninnish Inn Full time

Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

We are looking for a talented and passionate individual who will bring a combination of reservations expertise and an ability to inspire, support, and lead a driven team of skilled people proud to deliver our guests a memorable, world-class experience on the West Coast of Canada.

**As a Reservations Supervisor you will**:

- Guide, support and oversee the Reservations Team as they strive to deliver exceptional experiences, including training of new staff, performance reviews and other Human Resource functions
- Serve as the primary contact for wholesalers, including managing contracts and invoicing
- Engage in telephone sales, system entry of reservations, yield management recommendations, and management of online booking systems
- Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
- Participate in the creation and achievement of the top line budget for the Front Office department as directed by the Front Office Manager
- Perform clerical responsibilities such as maintenance of reservations files and day to day operational paperwork
- Assist on the Guest Reception Desk in the capacity of Front Office Supervisor when necessary

Will embody the West Coast culture while still being committed to the art of hospitality and pursuit of excellence. They will have:

- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
- Superior communication skills, both verbal and written, and a calm and capable demeanour
- Proven sound judgement and proactive and creative problem solving skills
- A strong aptitude for attention to detail
- Strong organizational and time management skills; The ability to manage a large workload and multi task in a high pressure environment
- A professionally groomed appearance
- A positive and pro-active attitude
- Previous Reservations or Group Coordinator experience
- Previous Supervisory/Management experience an asset
- Working knowledge of Maestro, File Maker Pro, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
- A valid Class 5 Driver’s License or equivalent

An employment duration commitment will be required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Tips

Licence/Certification:

- Authorization to work in Canada (required)
- Class 5 Driver's License or equivalent (preferred)

Work Location: One location

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