National Accounts Analyst

4 weeks ago

Calgary, Canada Superior Propane Full time

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

Reporting directly to the Manager Major Accounts Support Team, the National Account Analyst will manage a portfolio of national customer accounts, ensuring they remain within established credit limits and provide payment on a regular and timely basis. The National Account Analyst will be responsible for billing the customer base accurately and on time and as well contacting customers within their portfolio to request and collect the payment of outstanding account balances to achieve pre-determined collection targets.

ROLE SPECIFIC RESPONSIBILITIES
- The National Account Analyst will be responsible for billing the customer base accurately and on time as per contract agreement or pre-defined commitment.
- Receive and verify national customer accounts and invoices for accuracy prior to submitting to customer for payment.
- Prepare adhoc reporting and detailed invoices following special customer arrangements to ensure individual customer invoicing requirements are satisfied accurately and in a timely manner.
- Effectively manage an assigned portfolio of national customer accounts ensuring they remain within established credit limits and provide payment on a regular and timely basis.
- Contact customers to request payment of overdue accounts and manage financial exposure.
- Resolve customer billing inquires related to A/R questions and disputes by analyzing detailed supporting invoices, delivery slips, etc. When necessary liaison with regional sales team, Key Account Managers and Territory Account Managers, Field staff and/or the Customer Experience Centers to resolve customer and invoicing issues.
- In collaboration with the Field staff, Sales team and utilizing the Major Holds system, investigate and reconcile all invoicing discrepancies.
- Follow up on promises to pay and final demands.
- Work with Field staff to prevent and manage Bad Debt exposure.
- When necessary process: Bad Debt Write-Offs, Minor Write-Offs, Requests of Refunds and Bankruptcy Proof of Claim.
- Refer any sales leads and program offerings to the appropriate sales group

EDUCATION & EXPERIENCE
- One (1) to three (3) years accounts receivable experience required.
- Intermediate to strong understanding of accounting practices and finance.
- Previous experience with Oilfield customers, an asset.
- Works collaborative as a positive contribution team member as well as independently.
- Strong customer service skills with an ability to influence favorable results.
- Strong, clear and persuasive communication skills, both oral and written.
- Strong organizational skills with the ability to multitask.
- Attention to detail required ensuring accuracy on all related information.
- Advanced computer skills, specifically Microsoft Office’s Outlook and Excel is required.
- Previous experience working with ADDs software will be an asset.
- “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_
- "Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at _
- to let us know how we can enhance your experience."_

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