Contact Center Inside Sales Representative

3 days ago


Brantford, Canada BigSteelBox Full time

LOCATION: Brantford, Ontario

APPLICATION SUBMISSION DEADLINE: Open until filled

BigSteelBox - Canada’s leading provider of portable storage solutions is looking for an Inside Sales

Representative for our Brantford, Ontario Store. Subject to employee suitability and operational

requirements, this position allows for a flexible work arrangement with a combination of work in
- office and work from home.

Starting as soon as possible, the position offers a competitive base salary, and a commission

program. Benefits and a RRSP matching program will be provided after 3 months. The role will be

scheduled weekly with shifts which may include weekends and shifts between 5 a.m. to 6 p.m.

Overtime may be required from time to time.

Working under the supervision of the Contact Center Manager, the Inside Sales Representative will

provide knowledgeable, professional advice about BigSteelBox products and services to help

customers with their storage needs. They will be required to achieve business targets through

excellent telephone sales and communications skills, generate revenue by creating rental leads,

initiate prospect calls, and establish ongoing rapport with existing and potential customers to

maintain optimal relationships.

“We Love our Family” is one of our core values, and it epitomizes how we feel about everyone on

our team. As a key customer contact, we will help you deliver an exceptional customer

experience. If anything, ever goes wrong, your colleagues will be there to help, and BigSteelBox will

have your back. That may sound too good to be true, but that’s how we roll.

You will be successful in this role if you can empathize with our customers and have fun with your

co-workers. “We Have Fun” is another one of our core values. We take our responsibilities seriously,

but we love to laugh, and we want everyone to have a smile on their face at the end of the day

Doesn’t that sound like an awesome way to live your life?

Go ahead and apply. It could be the best decision you’ll make today

THE EXPERIENCE AND QUALIFICATIONS WE ARE LOOKING FOR:
Minimum Education: Grade 12

Two or more years of direct work experience in sales/inside sales is an asset

WHAT YOUR PRIMARY RESPONSIBILITIES WILL BE:
Ensures their work practices and interactions are aligned with and promote the corporate

values at all times

Adheres to and defends the company’s health and safety program, strengthening the

safety culture in the workplace

Provide expert storage advice, quotes, and information

Give exemplary customer service to clients, drivers & suppliers

Close sales and achieve monthly and quarterly sales quotas

Nurture relationships with existing clients

Provide timely follow-up of all phone calls & online inquiries

Attend and participate in monthly sales meetings

Attend weekly sales coaching meetings

Assist in all other store/Contact Center related duties as required

Coordinate deliveries, pickups, & moves of BigSteelBoxes

Participate and complete BSB University educational courses

Maintain & file accurate paperwork, records, & reports

Maintain office space in an efficient & clean manner

Provide support to our yard supervisor/dispatch admin as needed (store roles only)

Remain knowledgeable about BigSteelBox products and services

Demonstrate a positive work ethic, attitude & professional image to all

REQUIRED SKILLS/CORE COMPETENCIES:
Communication - Expresses and transmits information verbally and written, with

consistency and clarity

Networking and Relationship Building - Effectively builds constructive, friendly, professional

relationships with customers and colleagues

Problem Solving - Uses logic and analytical methods to come to a realistic solution

Results Orientation - Possesses the ability to focus on desired outcomes, and how they are

achieved

Service Orientation - Provides superior service to both internal and external customers

Teamwork - Works cooperatively and effectively with others to reach a common goal

Participates actively in group activities fostering a team environment

WORK FROM HOME REQUIREMENTS

Technological Requirements - Internet connection with minimum 100 mbps. A hardwired

connection is highly recommended

Dedicated workspace that is quiet and free from distraction

HOW TO APPLY

To protect the health and safety of our employees, customers, and communities, we require all

new hires to be fully vaccinated for COVID-19. Individuals that cannot be fully vaccinated with a

Health Canada approved vaccine due to medical reasons or another protected ground under

Human Rights legislation may request an accommodation.

Now” button next to this job posting and attach your cover letter and resume as one document.

We thank all applicants in advance, however, only those selected for an interview will be

contacted.



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