Contact Center Inside Sales Representative
3 days ago
LOCATION: Brantford, Ontario
APPLICATION SUBMISSION DEADLINE: Open until filled
BigSteelBox - Canada’s leading provider of portable storage solutions is looking for an Inside Sales
Representative for our Brantford, Ontario Store. Subject to employee suitability and operational
requirements, this position allows for a flexible work arrangement with a combination of work in
- office and work from home.
Starting as soon as possible, the position offers a competitive base salary, and a commission
program. Benefits and a RRSP matching program will be provided after 3 months. The role will be
scheduled weekly with shifts which may include weekends and shifts between 5 a.m. to 6 p.m.
Overtime may be required from time to time.
Working under the supervision of the Contact Center Manager, the Inside Sales Representative will
provide knowledgeable, professional advice about BigSteelBox products and services to help
customers with their storage needs. They will be required to achieve business targets through
excellent telephone sales and communications skills, generate revenue by creating rental leads,
initiate prospect calls, and establish ongoing rapport with existing and potential customers to
maintain optimal relationships.
“We Love our Family” is one of our core values, and it epitomizes how we feel about everyone on
our team. As a key customer contact, we will help you deliver an exceptional customer
experience. If anything, ever goes wrong, your colleagues will be there to help, and BigSteelBox will
have your back. That may sound too good to be true, but that’s how we roll.
You will be successful in this role if you can empathize with our customers and have fun with your
co-workers. “We Have Fun” is another one of our core values. We take our responsibilities seriously,
but we love to laugh, and we want everyone to have a smile on their face at the end of the day
Doesn’t that sound like an awesome way to live your life?
Go ahead and apply. It could be the best decision you’ll make today
THE EXPERIENCE AND QUALIFICATIONS WE ARE LOOKING FOR:
Minimum Education: Grade 12
Two or more years of direct work experience in sales/inside sales is an asset
WHAT YOUR PRIMARY RESPONSIBILITIES WILL BE:
Ensures their work practices and interactions are aligned with and promote the corporate
values at all times
Adheres to and defends the company’s health and safety program, strengthening the
safety culture in the workplace
Provide expert storage advice, quotes, and information
Give exemplary customer service to clients, drivers & suppliers
Close sales and achieve monthly and quarterly sales quotas
Nurture relationships with existing clients
Provide timely follow-up of all phone calls & online inquiries
Attend and participate in monthly sales meetings
Attend weekly sales coaching meetings
Assist in all other store/Contact Center related duties as required
Coordinate deliveries, pickups, & moves of BigSteelBoxes
Participate and complete BSB University educational courses
Maintain & file accurate paperwork, records, & reports
Maintain office space in an efficient & clean manner
Provide support to our yard supervisor/dispatch admin as needed (store roles only)
Remain knowledgeable about BigSteelBox products and services
Demonstrate a positive work ethic, attitude & professional image to all
REQUIRED SKILLS/CORE COMPETENCIES:
Communication - Expresses and transmits information verbally and written, with
consistency and clarity
Networking and Relationship Building - Effectively builds constructive, friendly, professional
relationships with customers and colleagues
Problem Solving - Uses logic and analytical methods to come to a realistic solution
Results Orientation - Possesses the ability to focus on desired outcomes, and how they are
achieved
Service Orientation - Provides superior service to both internal and external customers
Teamwork - Works cooperatively and effectively with others to reach a common goal
Participates actively in group activities fostering a team environment
WORK FROM HOME REQUIREMENTS
Technological Requirements - Internet connection with minimum 100 mbps. A hardwired
connection is highly recommended
Dedicated workspace that is quiet and free from distraction
HOW TO APPLY
To protect the health and safety of our employees, customers, and communities, we require all
new hires to be fully vaccinated for COVID-19. Individuals that cannot be fully vaccinated with a
Health Canada approved vaccine due to medical reasons or another protected ground under
Human Rights legislation may request an accommodation.
Now” button next to this job posting and attach your cover letter and resume as one document.
We thank all applicants in advance, however, only those selected for an interview will be
contacted.
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