In Home Technician

2 months ago

Thunder Bay, Canada Rogers Communications Full time

At Rogers, we put our customers first in everything we do Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

**Who we’re looking for**

We are looking for an In Home Technician - in Thunder Bay to be a part of our team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone to keep Canadians connected to the people and things that matter most.

Are you up for the challenge and the fun? If so, consider the following opportunity:
**What’s in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team.
- Compensation for this role is based on a piecework model, providing you with autonomy over your earnings.
- Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
- Health & Dental Benefits, Pension plan and Stock Matching options
- Growth & Development opportunities to grow in Field Operations
- Receive mentorship from NCC, HE and other roles outside Tech Ops
- Work for an organization committed to environmental protection.
- We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity - including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

**What you’ll do**:

- Installation of Rogers Ignite products and services including internet, home phone, TV/streaming and smart home monitoring.
- Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer and how to get the best experience with their services.
- Inform customers of enhanced company products to secure increased sales.
- Complete company documentation pertaining to calls in accordance with the department processes and standards.
- Complete all assigned projects within established time parameters and standards.

**What you bring**:

- Demonstrate behaviours which support the Key Success Factors: Accountability, Adaptability & Customer 1st.
- Exhibit role competencies; Innovation/creative thinking; Problem-solving/judgement; achievement orientation
- Have a valid driver's licence and be able to pass and complete a criminal record check and have a clear driving record.
- Ability to work flexible rotating shifts and schedules, days, nights, weekends, and holidays.
- Willing and able to work in adverse weather conditions.
- Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights of up to 40ft.
- Work in crouched position and work in confined spaces, such as attics and crawl spaces.
- Must have knowledge in Wi-Fi and general computer troubleshooting skills.
- Previous technical Telecommunications experience considered an asset but not a requirement.
- Possess and maintain a vehicle (and insurance) that meets Rogers specifications and safety standards
- Possess and maintain appropriate tools and equipment to perform the duties

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 1635 Paquette Road (7778), Thunder Bay, ON
Travel Requirements: Up to 10%
Posting Category/Function: Field Operations & Installation
Requisition ID: 308456

Posting Notes: Customer Experience

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