Client Care Coordinator

2 weeks ago

North York, Canada CBRE Full time

Posted- 17-Aug-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- North York - Ontario - Canada**JOB SUMMARY**

Provides general administrative support to an office or group of sales professionals. Responsible for preparing proposal, presentation and communication materials. Coordinates the distribution of internal and external marketing information.**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Gathers supporting documentation to complete voucher forms and process Brokers' commission payments while abiding by company accounting policies as well as local and national laws.- Reviews marketing material specifications and acts as point of contact and liaison with centralized marketing, analysis and research groups to coordinate the completion and submission of financial, marketing and various client specific property data to incorporate into customized property information packages.
- Organizes the preparation and production of customized, client specific property information packages in response to Requests for Information (RFIs) and Requests for Proposals (RFPs).
- Coordinates complex on/offsite meetings and conferences. May schedule appointments, keep calendars and arrange travel itineraries and meeting room reservations.
- Updates and maintains various information databases. Generates standard and ad hoc reports as required and assist with website updates (as needed).
- May coordinate advertising schedules and placement with local centralized marketing group.
- Tracks, collates and maintains inventory of marketing materials.
- Other duties may be assigned.**SUPERVISORY RESPONSIBILITIES**

No formal supervisory responsibilities in this position.**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**EDUCATION and EXPERIENCE**

Associate's degree (A.A.) or equivalent from 2-year college required. 3 years experience providing administrative support to multiple or team of professionals; ability to determine and respond to conflicting priorities preferred. 2 years experience in the Real Estate industry.**CERTIFICATES and/or LICENSES**

None.**COMMUNICATION SKILLS**

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, coworkers and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.**FINANCIAL KNOWLEDGE**

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts and/or commissions. Conducts basic financial analysis. Ability to abstract a lease.**REASONING ABILITY**

Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.**OTHER SKILLS and ABILITIES**

Advanced skills with Microsoft Office Suite, internet research and web publishing skills. Ability to manipulate basic templates in Power Point and/or InDesigned preferred. Strong marketing knowledge needed.**SCOPE OF RESPONSIBILITY**

Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause negative impact to internal and external clients.

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