Count Team Supervisor-tic

3 weeks ago

Gananoque, Canada Great Canadian Full time

**Position Summary**

Under the general direction of the Count Team Manager, this position is responsible for verifying, documenting, removing and reconciling counts/assets and monitoring the day-to-day activities of the count team while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

**Key Accountabilities**
- Monitors count teams; provides input for team member performance objectives and evaluations
- Prepares count room, drop boxes, cash cassettes and drop carts
- Verifies, documents and reconciles all counts including bank reconciliations and interim balances; provides reports
- Reports all discrepancies and suspicious cash and cash equivalents
- Participates in corporate count training and assist in conducting site training
- Responds to, resolves or escalates count issues
- Performs regular preventative maintenance on count equipment as per schedule
- Communicates effectively with all appropriate operational departments
- Builds strong working relationships with guests and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Manages other initiatives as required

**Education and Qualifications**
- High School Diploma
- Minimum 2 years of experience in high volume cash handling along with previous supervisory experience
- Smart Serve Certification
- Ability to successfully obtain/maintain a Gaming License
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

**Work Environment Considerations**
- Back office environment, standing or sitting for long periods of time, non-traditional work hours

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